Job Title: Process Optimisation Analyst
Career Level - C3
Introduction to Role:
Are you ready to take the lead in delivering an innovative pipeline of complex process re-engineering project opportunities? As a Process Optimisation Analyst, you will be at the forefront of solving inefficiencies and unlocking additional value for the Automation/Process Mining expertise within our team. This role is perfect for those with a strong desire to gain exposure to leading edge automation techniques, experience of project team management, and lead end-to-end process analysis & simplification.
Accountabilities:
Your main duties will include managing relationships with key business stakeholders at all levels, assisting with the generation & prioritisation of opportunities across a range of Process Solutions customer groups, and leading projects independently or in collaboration with other GBS Process Solutions team members. You will also be responsible for assessing automation/process mining scope, business value/cost and accompanying business case, as well as change management activities to guide/support business readiness for transition to go-live.
Essential Skills/Experience:
1. Experience in the analysis & re-design of complex, multi-function business processes
2. Experience in leading medium profile projects/change management activities
3. Experience in improving service processes going through different functions across organization
4. Strong stakeholder management, influencing & presentation/oral communication skills
5. Energetic and self-motivated
6. Analytical skills to be able to discover and interpret business requirements
7. Strong time management skills with ability to work at pace, handling multiple tasks & projects at one time
8. Comfortable with working virtually in a global environment
9. Willingness to undertake some domestic/international travel (as required)
10. Fluency in English
11. Experience with various related BPM capabilities i.e. Process/Task Mining, Robotics Process Automation, Low Code automation, BPM, workflow tools
12. Experience and proven results in change implementation projects
13. Experience in working in Agile methodology
14. Experience in working globally
Are you ready to adapt to influence across our whole enterprise? Apply now to join us in our unique and ambitious world!
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