Head of Housing ManagementLocation: Birmingham, B15 1LZSalary: £87,675 per annumHours: 35 per weekContract: Permanent
Lead the Future of Housing Management at Midland Heart
At Midland Heart, we believe in creating safe, thriving communities where our tenants feel valued and supported. As our Head of Housing Management, you will play a pivotal role in creating balanced and sustainable communities and leading high-quality tenancy management and neighbourhood-based services—ensuring our tenants receive the best possible experience.
Responsibilities will include, but aren't limited to:
1. Leading tenancy and neighbourhood services, driving service excellence, ensuring policies empower colleagues to make the right decisions for tenant and enhancing tenant experience, ensuring issues are resolved effectively and with long-term impact.
2. Developing and implementing a strategy to future-proof our Retirement Living schemes and support older tenants.
3. Building strong partnerships with local authorities, health providers, and third-sector organisations to improve tenant wellbeing and tenancy sustainment.
4. Ensuring compliance with regulatory Consumer Standards and building safety legislation, and improving services based on tenant insight and complaints.
5. Leading and motivating a high-performing team, fostering a culture of ac...