This vacancy is for an Apprentice Customer Account Handler based in Blackburn.
The successful applicant will have the opportunity to support the business with general administrative duties as well as other ad–hoc duties defined by management.
JOB FUNCTION:
To provide an efficient liaison between the Customer, Area Sales Manager, Internal Departments and the various factories from first enquiry to delivery of finished goods. Provide information to customers regarding orders / deliveries etc.
MAIN TASKS:
* Taking enquiries via the telephone/email and processing them accordingly.
* Processing new and established customer orders; working closely with the planning departments and also liaising with the warehouse/transport departments for efficient deliveries.
* Dealing with artwork from initial stages through to customer approval (where necessary) to finished product.
* To provide an efficient customer service with regard to prompt attention to all enquiries/complaints and being responsible for the collation of all relevant information.
* To deal with any customer complaints alongside the technical/quality control departments.
* To maintain and update customer price files.
* Extensive use of the PC to input/amend orders from receipt until invoice stage.
* To provide stock information and proof of deliveries where necessary.
* To co–ordinate the cost recovery on originations and obsolete stocks and labels.
* Some travel to customers & other Berry sites may be required on occasion.
Training to be provided
BTEC Level 3 Diploma in Business Administration, QCF.
Functional Skills Level 2 maths and English can be obtained on the course if you don't already hold these qualifications.
About RPC Containers Ltd
We partner with our customers to bring innovative solutions that meet the needs of some of the fastest growing markets, while harnessing the strength of our people around the world to help customers and communities we serve achieve their sustainability goals.
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