Part-time Medical Receptionist/Secretary
Small friendly well-established GP practice in Bilton, looking for a medical receptionist to join our team for 16 hours per week, worked over 2 days. The role involves all aspects of reception duties and secretarial support.
Candidates must be able to demonstrate good computer skills and be able to communicate effectively at all levels. Previous experience of working in a GP practice would be an advantage. Applicants would benefit from NHS experience and use of System One clinical system, although training will be given.
Main Duties of the Job
Telephone and face-to-face contact with patients, booking appointments, issuing repeat prescriptions, dealing with queries, interacting with clinical and other admin staff, processing referrals, scanning letters, and read coding.
Job Responsibilities
The purpose of the role is to:
Work within a team of receptionists to provide an efficient reception service to patients; deal with patients in a courteous and effective manner presenting a friendly image to patients and other visitors, either in person or via the telephone;
Undertake a variety of administrative duties to assist in the efficient running of reception services including the provision of clerical support to clinical staff and other members of the practice team; communicate effectively with patients, staff, and other healthcare professionals.
Duties and responsibilities include:
* Work with colleagues to provide good customer care to all our patients;
* Receive callers both in person and by telephone and process requests for appointments, visits, and telephone consultations, ensuring callers are triaged to the appropriate healthcare professional;
* Take messages and pass on information to members of the clinical team;
* Use the surgery clinical systems to process patient data including the booking of appointments, processing repeat prescription requests, and the processing and recording of associated patient information in accordance with practice procedures;
* Scan patient information, maintain filing systems, and retrieve paperwork as required;
* Conform to practice policies, information governance, and procedures;
* Provide clerical assistance to support the practice in its day-to-day business including word/data processing and photocopying, processing and distributing incoming (and outgoing) mail;
* Initiate contact with and respond to requests from patients, other team members, and associated healthcare agencies and providers;
* Assist in maintaining surgery security and health & safety requirements;
* Any other duties as directed.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. All such information is to be regarded as strictly confidential.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others' health, safety, and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures.
Person Specification
Experience
* Experience of working in the NHS is an advantage
* Knowledge of System One Clinical System
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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