Team Leader
Application Deadline: 25 March 2025
Department: Legal
Employment Type: Permanent - Full Time
Location: Liverpool
Description
Lead, encourage, mentor and develop all members of the team to their maximum potential, to ensure the team meets its objectives and delivers their work standards as agreed in the client’s SLA, whilst delivering commercial benefit to Keoghs.
To continuously improve the quality of the team’s work.
Key Responsibilities
* Plan and distribute workload across the team, paying appropriate attention to individual team member’s current capability, to ensure the timely and profitable completion of cases.
* Ensure that all team members have appropriate objectives and are supported to deliver those objectives.
* Hold team meetings at least monthly to cascade information, gather feedback and improve engagement.
* Meet at least monthly with each team member to discuss performance and ensure appropriate support and development.
* Provide specific client briefs, updates and implement Keoghs policies, procedures and local initiatives to effectively inform and engage staff to perform to the desired standards.
* Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery.
* Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
* Manage client finances, controlling team costs, to ensure that work is delivered profitably and that cash flow is maximised.
* Act as the first point of contact for client complaints, taking action to resolve issues swiftly and effectively.
* Work in conjunction with Supervisors to ensure the delivery of a quality product to clients in accordance with Keoghs best practices.
* Deliver personal caseload to required Keoghs standards and fulfil personal targets.
* Deliver supervision to required Keoghs standards and fulfil personal targets.
* Complete projects and process updates to improve current operating practices or address specific client issues.
* Ensure compliance with the Solicitors Code of Conduct.
Working Hours
35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Primary location for this role is Liverpool, St Pauls Square.
Skills, Knowledge and Expertise
Essential:
* Strong knowledge of all stages of the litigated claims handling process for Casualty claims.
* Financial authority handling a litigated caseload unsupervised.
* People-oriented with a desire to help others and manage performance as required.
* Highly developed knowledge of processes, systems and procedures.
* Excellent analytical and problem-solving skills.
* Excellent organisation and communication skills.
* Able to initiate and maintain business relationships.
* Shows commercial awareness in understanding the market and industry.
* Proficient in MS Office (Word and Excel) and experience with a Case Management system.
Desirable:
* Prior experience of successfully leading a team to deliver outcomes in the insurance/legal sector.
* Successfully supervising a litigated caseload and developing individuals.
* Developing others by identifying learning requirements and formulating plans to improve performance/capability.
Values
Our culture is focused on making Keoghs sustainable and successful for our people and clients. Our four values are at the heart of everything we do:
* We are connected.
* We are dynamic.
* We are innovative.
* We succeed together.
Benefits
* Davies Incentive Plan.
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days).
* Family Cover Private Medical Insurance (Bupa).
* Simply Health Care Cash Plan.
* WeCare – 24/7 online GP, mental health support and virtual wellbeing.
* Death in Service.
* Critical Illness Cover.
* PHI/Income Protection.
* Pension Contribution based 5% Employee / 3% Employer.
* Cycle to Work Scheme.
* Tech Scheme.
* Season Ticket Loan.
* Gym Flex.
* Access to Online Discount Sites.
* Discounted Gourmet Society Membership.
* Discounted Tickets for Merlin Attractions nationwide.
* Discounts at local retail outlets.
* after successfully completing probation.
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