Job Description
HR Shared Services Manager
Location: Midlands (Hybrid 3 days in the office 2 days from home)
Salary: £65-80,000 + car allowance + bonus + career opportunities
The Senior HR Shared Services Manager will build, shape, lead and oversee the HR Shared Services operations across the UK.
This role is pivotal in ensuring the seamless delivery of Payroll & Benefits Administration, Employee Services, Employee lifecycle administration, Data Management, Reporting, HRIS, Policies, & process and Talent Acquisition process. The focus is to drive operational excellence by adhering to standards and SLAs, while fostering a culture of continuous improvement and transformation.
This position requires a strategic thinker with strong leadership skills, capable of managing a diverse team and collaborating with HR and business leaders to align HR services with organisational goals. The Senior HR Shared Services Manager will play a critical role in enhancing employee experience, optimising HR processes, and ensuring compliance with employment laws and regulations.
The role:
1. Leadership and Management: Lead and manage the HR Shared Services team, ensuring high-quality service delivery and excellent customer service.
2. HR Operations: Oversee HR operations including Payroll & Benefits Administration, Employee Services and lifecycle administration, HRIS delivery, Data Management, Reporting, and policies & process.
3. Process Improvement: Implement HR policies and procedures to improve efficiency and effectiveness. Drive standardisation, consolidation, automation, and process improvements.
4. Compliance: Ensure compliance with employment laws and regulations.
5. Collaboration: Collaborate with HR areas and business leaders to understand their needs and align HR services accordingly.
6. Performance Monitoring: Monitor HR metrics and use data to drive continuous improvement. Ensure adherence to standards and SLAs.
7. Transformation: Lead the identification, development, and execution of process improvement program initiatives, supporting the global strategic objectives of the Shared Services organisation.
8. Employee Experience: Improve Employee overall experience with HR services by focusing our support on self-services with proper standards.
9. Technology Integration and Automation: Lead HRIS agenda (workday) to implement updates to HR technology, maintain and enhance current systems.
10. Vendor Management: Engage and manage necessary vendor relationships on behalf of HR function, ensuring compliance with annual budgeting process and contract reviews/renewals.
11. Knowledge Management: Ensure the effective deployment and ongoing maintenance of an internal HR knowledge library for HR Shared Services representatives.
12. Team Development: Select, develop, and evaluate personnel to ensure the efficient operation of the function. Lead and manage a team of HR Shared Services representatives, providing guidance, support, and regular performance feedback.
The person:
1. Degree educated and L7 in HR related field.
2. Progressive HR experience with a strong background in leading an HR Shared Services Centre.
3. Knowledge, skills and experience in HR operations, HR Shared Services, project or system implementations and/or change management in complex organisations.
4. In depth experience with payroll systems and vendors, HRIS systems such as Oracle, SAP and SuccessFactors, Workday.
5. Experience in building and leading high performing teams.
6. Dynamic style and thrives in a fast-paced environment.
7. Outstanding strategic and operating skills.
8. Strong team player and able to delegate tasks and enable team members to perform.
9. Analytical and tech-savvy mindset.
10. Collaborative team player with great interpersonal skills.
If you're a passionate and talented individual who is ready to embrace new challenges and drive this new department please email your CV to kate.hamilton@hprtalent.com.
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