Job Description
Role Overview:\n\nThe Service Desk Administrator will provide IT support for approximately 100 staff within a commodity trading house, supporting both front and back-office users. The role involves managing the service desk, troubleshooting IT issues, maintaining IT assets, and ensuring smooth day-to-day operations.\n\nKey Responsibilities:\n\nProvide 1st & 2nd line IT support for employees based in the London office and remote users.\nManage IT hardware procurement and maintain stock levels.\nAdminister Active Directory, Exchange, Okta, and Zscaler access management.\nSupport desktop, laptop, Cisco desk phones, and mobile device configurations.\nMonitor and troubleshoot mail issues via Microsoft Exchange and Mimecast.\nManage IT service requests through Jira Service Desk.\nAssist with desk moves, IT documentation, and compliance tasks.\nSupport remote access solutions, patching, and software compliance.\nMonitor system health using Logic Monitor and escalate issues as needed.\nParticipate in IT projects and ensure compliance with IT policies.Technical Skills & Technologies:\n\nOperating Systems: Windows 11, Windows Server (Apply online only)\nSoftware & Security: Office 2019/LTSC 2021, Sophos, Mimecast, OKTA, Zscaler\nNetworking: TCP/IP, Cisco IOS, Exchange 2016\nCloud & Virtualisation: Azure AD, Microsoft Intune, Citrix Virtual Apps & Desktops\nMonitoring & Management: Logic Monitor, Microsoft Configuration Manager\nMarket Data Applications: Bloomberg, Reuters, ICE\nHardware: PCs, Laptops, Printers, Mobile DevicesQualifications & Experience:\n\nUniversity degree in a computer-related field or equivalent.\nAt least one MCP certification, with MCSE/MCSA preferred or in progress.\nPrevious experience in a regulated environment is beneficial but not essential.This role requires strong troubleshooting skills, excellent communication, and the ability to work effectively with both internal teams and external suppliers.\n\nRandstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position.
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