Customer Service Assistant (The Pods) x2 posts
A fantastic opportunity has arisen at The Pods Leisure Centre, and we are looking for a customer service assistant to join our team. Customer service assistants provide the front of house function for all NL Active facilities and services. They are the first point of contact for customers, whether in person, on the phone, or digitally.
Customer service assistants provide information, advice, and guidance, deal with bookings and memberships, and support customers in several ways, including signposting them to activities and information that will interest and benefit them. In some NL Active facilities, the role also includes assisting the Community Hub by providing a library function, such as signing out and returning books, and supporting people with our digital provision, including public access computers, print services, and the LiveWell community directory.
What We’re Looking For In a Successful Candidate
* Experience working in a customer-focused role
* Excellent IT skills
* Motivated, punctual, and a good communicator
* Ability to work a shift pattern that involves evenings, weekends, and bank holidays
What Can We Offer You In Return?
* Competitive salary, £12.45 to £12.85 per hour
* Up to 30 days of annual leave and bank holiday entitlement (pro rata)
* Local Government pension scheme
* Staff discounts and salary sacrifice schemes
* Learning and development opportunities
Please see the attached job description and employee specification, which you should refer to when completing your application to demonstrate you meet the essential criteria for the role.
For more information, please contact Lucy Lyon.
We are collectively organized around the people and place of North Lincolnshire. Together we ensure that our communities are safe, well, prosperous, and connected. We are ambitious for North Lincolnshire, aiming to make our area the #BestPlace for our residents by being the #BestCouncil we can be.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
Industries
Government Administration
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