At Tunbridge Wells, we are dedicated to providing exceptional holistic fertility care guided by our core values of compassion, collaboration, and expertise. We believe that every patient deserves empathetic, personalised care delivered by a team of knowledgeable professionals. Together, we create a welcoming environment where our expertise and teamwork help empower families on their journey to parenthood.
We are looking for a dedicated Patient Services Executive to join our team. In this vital role, you will be the primary point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey. As part of a collaborative environment, you will work closely with clinical and administrative teams to ensure every patient experience reflects our values of compassion, collaboration, and expertise.
Responsibilities:
1. Be the primary point of contact for patients.
2. Ensure compassionate, expert, and seamless care throughout the fertility journey.
3. Collaborate with clinical and administrative teams to enhance patient experience.
Qualifications:
1. Experience in a patient-facing or customer service role, ideally within a healthcare setting.
2. Strong organisational, communication, and interpersonal skills.
3. Ability to demonstrate a high level of compassion in every interaction.
4. Focus on patient experience and satisfaction.
In return, we will offer you a supportive and dynamic team environment where compassion, collaboration, and expertise guide everything we do and the opportunity to make a meaningful impact on the lives of patients and families on their fertility journey.
Location/Working hours/Benefits:
We’re based at Amberley House, 9 Queen's Rd, Tunbridge Wells TN4 9LL
Working between 08:00-18:00, Mon-Fri (we do some Saturday working on a rota basis).
Benefits include:
1. FTE Salary of up to £24,150.00 (inclusive of weighting).
2. 33 Days annual leave (inc. public holidays).
3. Pension scheme.
4. Life assurance.
5. A range of benefits including retail discounts and a wellbeing hub.
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