Torbay and South Devon NHS Foundation Trust
We are looking for an enthusiastic member of staff to join our existing admin team within the Head and Neck Department.
As admin support, you will work 37.5 hours per week, Monday to Friday from 09:00 till 17:00.
The ideal candidate will have proven admin experience, be willing to audio type and be able to provide excellent customer care.
We will provide training for our patient records systems and the hospital databases, such as PAS and e-Referral system. Experience of using Microsoft applications would be advantageous.
We expect the candidate to have proven relevant experience of working in a similar role.
If you are a good communicator and can work both independently and as part of a team, we would like to hear from you.
Main duties of the job
Providing support to the department and Medical Secretaries. Audio Typing of clinics, filing and posting of letters, then completing any RTT status and outcomes required from clinic.
Assist with telephone enquiries from patients, GPs and other agencies in a courteous and helpful manner. Liaising with medical staff and other departments as necessary.
Tracing notes and ensuring any paperwork required for clinic is available in an appropriate and timely manner. This includes moving heavy notes and note trolleys through the hospital to clinical areas.
About us
The Head and Neck Department consists of Ear, Nose and Throat, Oral and Maxillofacial Surgery, Orthodontics, Restorative Dentistry and Plastic Surgery.
The Head and Neck service is very busy and the secretarial team is key to ensuring things run smoothly and efficiently. It is imperative that each member of the team works well under pressure and as a team player, but equally important that they are able to work independently and prioritize workload effectively.
One of the main rewards of this role is knowing you have made a difference and enhanced a patient's experience within the department.
This role is a great training opportunity in order to progress your career.
For an informal discussion please contact Rachel Murphy at rachel.murphy13@nhs.net.
Job responsibilities
Our Job Description and Person Specification (attached) tell you all about this role, what to expect and what is needed to succeed. When completing your application, please make sure to tell us how your experience and skills fit the person specification.
Person Specification
Qualifications
* Good standard of general education to include GCSE in Maths and English of grade C/above or equivalent
* Typing to RSA II/OCR II or equivalent level of speed and accuracy (40wpm)
Skills
* Ability to audio type
* Minute Taking
Experience
* Experience of administrative/office/typing duties
* Knowledge of Microsoft Office software
* Ability to work on own initiative and prioritize own workload
* Proven experience in a customer service role
* Previous NHS Experience
* Knowledge of Trust Patient Administrative and Information Systems
* Understanding of Patient Tracking Lists (PTL)
* Understanding of Referral to Treatment (RTT)
* Knowledge of a range of patient computer software packages e.g., IHCS, e-referrals, Infoflex, CRIS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Address
Head and Neck Department, Torbay Hospital
#J-18808-Ljbffr