Account Manager
Rochester | Monday to Friday 9am - 5pm (37.5hpw) | £35,000 - £40,000pa
KHR is partnering with a distinguished manufacturer who is on the hunt for a dedicated and personable Account Manager based from their modern site in Rochester.
Position Overview
As Account Manager you will be responsible for building and maintaining strong, long-lasting client relationships, ensuring customer satisfaction to drive revenue growth for the company.
Roles and Responsibilities
1. Build and maintain strong, long-lasting client relationships to drive revenue growth
2. Act as the primary point of contact for client queries, issues, and order updates
3. Conduct regular client meetings to review open orders, update timelines, and provide business updates
4. Maintain a high level of customer service by promptly and accurately responding to queries and proactively updating clients on order status
5. Address and resolve client issues, complaints, or concerns, escalating internally as necessary
6. Coordinate with internal departments to ensure orders are completed on time and in full
7. Proactively assist the production department with scheduling information and relaying customer requests
8. Work closely with the wider team to provide consistent and accurate communication to clients
9. Build an in-depth understanding of customer needs to identify sales opportunities for business growth
10. Assist the sales department with quotes and the NPD team with formulations and quotes as required
11. Support the procurement and logistics teams with sourcing, dispatch, shipping, and tracking when necessary
12. Develop account plans and strategies to retain and increase revenue and market share
13. Track and monitor customer satisfaction to identify areas for improvement and trends
14. Continuously improve the account function, ensuring an efficient and error-free process
Candidate Profile
1. 2+ years of account management experience
2. Previous sales/order processing experience
3. Ability to resolve issues, handle complaints and queries
4. Manufacturing, Engineering or FMCG background
5. Strong communication and organisational skills
6. Proficiency in ERP/MRP systems and Microsoft Excel
7. Ability to multitask, problem-solve, and work in a fast-paced environment
Benefits
1. Company events and activities
2. Company pension
3. Cycle to work scheme
4. Free on-site parking
5. Referral programme
6. x1.5 overtime rate
7. 20 days holiday + bank holidays (+ an extra day for each year of service, capped at 1 week)
8. Service rewards
9. Private healthcare
10. Annual salary reviews
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