Job Description
Collections Manager - Lead, Inspire & Drive Success! 🔥\n\nAre you an experienced Collections Leader with a passion for driving high-performing teams and delivering exceptional customer and business outcomes? If so, we have a fantastic opportunity for you!\n\nWe're looking for a Collections Manager to lead and inspire a dynamic team, helping business energy customers manage debt proactively and sustainably.
You'll play a crucial role in shaping recovery strategies, ensuring compliance, and fostering a culture of excellence.\n\nWhat You'll Be Doing:\n\n✅ Providing strong leadership and direction for the Collections teams.\n ✅ Driving performance through coaching, strategy development, and KPI management.\n ✅ Leading continuous evaluation and improvement of policies and procedures.\n ✅ Ensuring compliance with legislative, regulatory, and governance requirements.\n ✅ Handling escalated customer issues and driving positive customer outcomes.\n ✅ Liaising with internal and external stakeholders to mitigate risk and protect revenue.\n ✅ Analyzing performance data and providing actionable insights to the business.\n\nWhat We're Looking For:\n\n🔹 Experienced Leader - Proven debt management leadership, ideally within collections, financial services, or a similar field.\n 🔹 Strategic Thinker - Ability to design and implement effective recovery strategies.\n 🔹 Strong Communicator - Confident in building relationships and managing escalations.\n 🔹 Results-Driven - Motivated by targets and passionate about achieving business success.\n 🔹 Problem Solver - Proactive, solutions-focused, and able to adapt to change.\n 🔹 Collaborative & Supportive - A team player who thrives in a fast-paced environment.\n\nWhat's in It for You?\n\n🌟 Career growth and leadership development opportunities.\n 🌟 Generous annual leave plus additional perks for special occasions.\n 🌟 Employee rewards, referral bonuses & long-service recognition.\n 🌟 A supportive, collaborative, and modern working environment.\n 🌟 Wellbeing initiatives, including an Employee Assistance Programme.\n\nThis is a fantastic opportunity to step into a senior leadership role with real impact, working for a company that values innovation, teamwork, and professional development.\n\n📩 Interested? Apply now and take the next step in your career!\n\nRullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants