We value our people & develop their skills for a better future
Reporting To: Sleep Field Service Manager
Contract Type: Permanent - 40 hours per week - Monday to Friday 8:30am to 5pm
Vivisol are currently hiring for a Clinical Support Practitioner to provide patient support. We are looking for someone to join our dynamic team to act as patient-facing support and visit and care for patients suffering with Sleep Apnoea and other sleep-related conditions within their own home. The CSP will carry out deliveries, installations, removals & servicing of sleep products for patients, with care and consideration, keeping in mind the patients’ needs at all times.
We offer a generous package including; 33 days holiday (including BH), excellent training and development programs, matched contribution pension scheme to capped percentages per position level, enhanced maternity and paternity leave, yearly bonus scheme, as well as a starting salary between £25,000 - £32,000 dependant on experience.
Hours: 40-hour week - Monday to Friday 8:30am to 5pm
The successful candidate may need to be flexible to work weekends if required.
Full training will be provided for all new starters and an extensive programme put in place.
Primary Duties & Areas of Responsibility:
* Conducting in-home or virtual patient sleep therapy setup (Devices and Masks)
* Install sleep devices for patients and conduct software upgrades where appropriate
* Face-to-face or virtual refresher device training for patients including accurate mask fitting checks
* Manage a busy patient case load while providing a high standard of care for all customers
* Build and develop relationships with external customers and clinicians
* Prioritise customer needs appropriately and effectively
* Accurately document all aspects of work on patient care to ensure effective case management
* Manage day-to-day diary appointments efficiently
* Operate internal and external technologies including patient portals for multiple devices
Required Experience:
* Relevant experience in a Respiratory Care Environment ideal
* Clinical qualification or experience is a must
* Will require an Enhanced DBS
* Clean valid driving licence
* Ability to work under pressure
* Trustworthy, reliable & ethical
* Ability to set up, train and monitor patients on sleep devices
* Ability to troubleshoot and maintain equipment in a homecare environment
* Genuine commitment to dedicated patient care
Who we are:
Dolby Vivisol holds the NHS contracts for the provision of Home Oxygen services in the UK. The company is currently responsible for the installation and management of therapy solutions to over 23,000 patients. Over the last 18 months we have moved into the field of sleep disorders, and have now won significant contracts in this field, and are therefore expanding our services and team.
Vision: "Working Together to Improve Lives by Inspiring Excellence in Home Healthcare" is at the core of what we do at Dolby Vivisol. The company focuses on continually improving its services, with the aim being to offer the NHS efficient, but sustainable, solutions.
Dolby Vivisol positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people. We foster an inclusive culture that offers all our employees a ‘Place to Grow’.
Please visit our website for a copy of our job applicant privacy notice at dolbyvivisol.com
Contact info
Registered Office Address:
Dolby Medical Home
Respiratory Care Ltd
North Suite, Lomond Court,
Castle Business Park, Stirling,
FK9 4TU
Vivisol UK
Palladian, Manor Royal,
Old Brighton Road,
Crawley,
RH10 9PY
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