Job summary We have an exciting opportunity for you to join the Single Point of Access (SPOA) administration team that supports the Health Visiting team within East Hertfordshire, based at Bishops College, Cheshunt. You will be part of a welcoming, friendly team which provides essential administrative support to assist the smooth operational running of the service. Main duties of the job Main Duties Actively work towards enabling the following five Every Child Matters (DH 2004) outcomes to be realised for every child: Be healthy Stay safe Enjoy and achieve Make a positive contribution Achieve economic well-being The post holder will work within Hertfordshire Community NHS Trust (HCT) clinical governance framework, which is embedded in the day-to-day practice. Every clinical member of staff must work within the framework. Operational: The post holder will be required to: Work in accordance with Admin Standard Operating Guidance (SOGs) - a live document with constant changes (over 30 processes to follow), plus knowledge of non-routine procedures such as answering queries and task related problem solving. To keep up to date with all process and procedure changes, as shared by the SPOA Team Leader. To establish priorities, work independently and proceed with delegated objectives to meet deadlines and demands of the service. Working as part of a team ensuring that the daily administration tasks are completed effectively and efficiently. To work flexibly with colleagues to ensure that workflow is managed between different tasks and ensures covers over breaks. Recognise their own level of competence and identify sources of support as required. About us A big thank you for considering joining us at Hertfordshire Community NHS Trust. You'll find it a great place to work with many benefits offered to you as a member of our staff We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust visionWe welcome diversity in our workforce and are interested in applicants from all backgrounds and ages We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you Date posted 27 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 812-25-DB-ADMIN Job locations Bishops College Churchgate Cheshunt EN8 9XQ Job description Job responsibilities To work as part of the Public Health Nursing Single Point of Access (SPOA), providingclerical and administrative support to the whole 0-19 team. The post holder needs to beable to evaluate and prioritise work, responding quickly to unpredictable daily changes inwork pattern.To work unsupervised, adhering to operational procedures and established practice,referring to the SPOA Team Leader for guidance when needed.Work on own initiative to prioritise administrative tasks to ensure effective and efficientrunning of the team whilst maintaining a professional and confidential approach to work.This role requires the ability to communicate with professional staff and the general publicwith tact and sensitivity Job description Job responsibilities To work as part of the Public Health Nursing Single Point of Access (SPOA), providingclerical and administrative support to the whole 0-19 team. The post holder needs to beable to evaluate and prioritise work, responding quickly to unpredictable daily changes inwork pattern.To work unsupervised, adhering to operational procedures and established practice,referring to the SPOA Team Leader for guidance when needed.Work on own initiative to prioritise administrative tasks to ensure effective and efficientrunning of the team whilst maintaining a professional and confidential approach to work.This role requires the ability to communicate with professional staff and the general publicwith tact and sensitivity Person Specification Qualifications and Training Essential Educated to GCSE Level or equivalent. Maths and English at C or above. NVQ 3 in Business/Administration - or equivalent qualifications / demonstratable experience Desirable NVQ 3 in business/administration or equivalent knowledge and experience Experience and Knowledge Essential An understanding and use of data bases Experience of working in an office environment, dealing with diverse group of people and the ability to work with multi-agency professionals Experience of Microsoft office packages e.g. Word, Excel, PPT, MS Teams Desirable Data input experience Commitment to personal development Skills and abilities Essential Ability to organise and prioritise Excellent interpersonal and communication skills - including observation, listening and empathy skills Able to work as part of a team as well as independently Good telephone skills Desirable Ability to problem solve and regularly deal with nonstandard processes Able to take responsibility for organisational appointment without direct supervision Knowledge of confidentiality issues General Skills Essential Requirement to respond appropriately to patients who may be distressed or upset Resilient whilst working under pressure Frequent requirement for sitting for a substantial proportion of the working time. Some lifting will be required in the handling of equipment/stationery deliveries Able to maintain patient confidentiality, be diplomatic and use discretion Able to work with a high degree of flexibility to meet the needs of the Service Self-motivated and able to use own initiative Commitment to quality Person Specification Qualifications and Training Essential Educated to GCSE Level or equivalent. Maths and English at C or above. NVQ 3 in Business/Administration - or equivalent qualifications / demonstratable experience Desirable NVQ 3 in business/administration or equivalent knowledge and experience Experience and Knowledge Essential An understanding and use of data bases Experience of working in an office environment, dealing with diverse group of people and the ability to work with multi-agency professionals Experience of Microsoft office packages e.g. Word, Excel, PPT, MS Teams Desirable Data input experience Commitment to personal development Skills and abilities Essential Ability to organise and prioritise Excellent interpersonal and communication skills - including observation, listening and empathy skills Able to work as part of a team as well as independently Good telephone skills Desirable Ability to problem solve and regularly deal with nonstandard processes Able to take responsibility for organisational appointment without direct supervision Knowledge of confidentiality issues General Skills Essential Requirement to respond appropriately to patients who may be distressed or upset Resilient whilst working under pressure Frequent requirement for sitting for a substantial proportion of the working time. Some lifting will be required in the handling of equipment/stationery deliveries Able to maintain patient confidentiality, be diplomatic and use discretion Able to work with a high degree of flexibility to meet the needs of the Service Self-motivated and able to use own initiative Commitment to quality Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Hertfordshire Community NHS Trust Address Bishops College Churchgate Cheshunt EN8 9XQ Employer's website https://www.hct.nhs.uk (Opens in a new tab)