Job Summary This newly created role provides an exciting opportunity to shape and oversee the operations of West Mendip Primary Care Network. Working closely with the Clinical Directors and PCN Board, you will manage the daily operations, including staff line management, HR responsibilities, and ensuring compliance with all governance and legal obligations. Key Responsibilities Build strong relationships with all stakeholders to support patient care delivery. Act as the first point of contact for PCN staff, addressing concerns and issues. Ensure clear communication between the PCN and member practices. Monitor and evaluate clinical services provided by the PCN. Manage HR functions, including attendance, absence management, training, and onboarding. Support clinical governance compliance, including CQC requirements. Oversee recruitment, induction, and ongoing training of staff. Ensure all staff training is up to date and in line with requirements. Maintain compliance with GDPR, data security, and confidentiality regulations. Administer sickness and annual leave policies, ensuring fair implementation. Assist with investigations and responses to complaints and significant events. Facilitate meetings, manage PCN communications, and support leadership in project updates. Ensure timely data collection and submission to meet funding and performance targets. Oversee clinical sessions for ARRS staff, managing patient access and attendance records. Provide IT support for PCN staff and projects.