Job summary We have a vacancy for a Support Worker role in the Crisis and Home Treatment Team in Older People's Mental Health Service Main duties of the job This role focusses on the direct needs of service users. The post holder will deliver individual treatment plans of care for Service Users experiencing acute mental health crisis and/or requiring intensive mental health support. About us Hello We are Navigo. We look after North East Lincolnshire's mental health and well-being, an award-winning social enterprise that provides mental health services to the NHS and beyond. The whole basis of our work is to deliver services that we would be happy for our own family to use. We offer a range of mental health services, including acute and community facilities as well as specialist support such as outstanding older adults inpatient services, rehabilitation and recovery community mental health and an outstanding specialist eating disorder facility. Ranked as one of the top UK companies to work for, we feature in the Best Companies top 100 large company list. As a social enterprise, we do things a little bit differently and have also developed income-generating commercially viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre. Working at Navigo is not like working anywhere else. Lots of places say that, but we really mean it. We like to work with forward-thinking people who want to make a difference. Come and Join us Please note: Whilst we value all applications, if we believe an application to be AI generated, we will use a checking tool and may reject any application that has been automatically generated. Should you require any assistance in completing this application due to a disability or other needs please contact navigo.recruitmentnhs.net Date posted 22 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Contract Permanent Working pattern Full-time Reference number B9816-241-2 Job locations Tees House Second Ave Grimsby Dn33 1NU The Gardens Second Ave Grimsby DN33 2BA Job description Job responsibilities The Post Holder must have the individual service users needs at the fore at all times and use the agreed set of values and skills to underpin their day to day work. Supervise and support junior staff (Band 2) in their roles, providing advice and acting as a role model and mentor. To work without direct supervision, but with someone available to refer to, as and when required, either on or off site on a regular basis, and to take charge of an area in the absence of qualified staff, making judgements around service users conditions, at that time, and the requirements of the area. Ensure that service users engage effectively with the agreed care plan and across appropriate services provided on a regular and consistent basis. Will plan and supervise individual or group therapy sessions, in line with the agreed care plan or programme of care. Provide regular and practical support to service users and their carers/significant other in developing and managing dignity and independence. Provide support and assistance, as necessary, with daily living activities including personal care. The Post Holder will be involved with facilitating community and hospital appointments when necessary. Positively promote independent living of service users within the community. Work flexibly with Key Worker, Care Co-ordinator, other relevant community support, service user and significant other to implement plan of care. Will be handling service users cash and valuables on a regular basis. Help identify early signs of relapse by monitoring the services user progress, level of functioning and mental state and alert the appropriate staff involved in the persons care. Assist the professionally qualified staff and service user in developing crisis/contingency plans and advanced statements, as per local policy guidelines. To maintain adequate records, as required, by existing procedures, entering appropriate details on the service users case notes, as necessary. To be able to communicate routine information in an arena where there will be barriers to understanding, and to be able to use tact and persuasion in a non aggressive manner. Provide information on health promotion and wellbeing. To ensure the service user understands and has a clear pathway of care across sector/agency boundaries with key contact points/named individual. Attend and participate in agreed training, development and supervision sessions as an individual and as part of the team. To undertake such other duties as may be determined from time to time within the general scope of the post. Adhere to health and safety legislation. The Post Holder will be required to have access to a vehicle for business purposes. Job description Job responsibilities The Post Holder must have the individual service users needs at the fore at all times and use the agreed set of values and skills to underpin their day to day work. Supervise and support junior staff (Band 2) in their roles, providing advice and acting as a role model and mentor. To work without direct supervision, but with someone available to refer to, as and when required, either on or off site on a regular basis, and to take charge of an area in the absence of qualified staff, making judgements around service users conditions, at that time, and the requirements of the area. Ensure that service users engage effectively with the agreed care plan and across appropriate services provided on a regular and consistent basis. Will plan and supervise individual or group therapy sessions, in line with the agreed care plan or programme of care. Provide regular and practical support to service users and their carers/significant other in developing and managing dignity and independence. Provide support and assistance, as necessary, with daily living activities including personal care. The Post Holder will be involved with facilitating community and hospital appointments when necessary. Positively promote independent living of service users within the community. Work flexibly with Key Worker, Care Co-ordinator, other relevant community support, service user and significant other to implement plan of care. Will be handling service users cash and valuables on a regular basis. Help identify early signs of relapse by monitoring the services user progress, level of functioning and mental state and alert the appropriate staff involved in the persons care. Assist the professionally qualified staff and service user in developing crisis/contingency plans and advanced statements, as per local policy guidelines. To maintain adequate records, as required, by existing procedures, entering appropriate details on the service users case notes, as necessary. To be able to communicate routine information in an arena where there will be barriers to understanding, and to be able to use tact and persuasion in a non aggressive manner. Provide information on health promotion and wellbeing. To ensure the service user understands and has a clear pathway of care across sector/agency boundaries with key contact points/named individual. Attend and participate in agreed training, development and supervision sessions as an individual and as part of the team. To undertake such other duties as may be determined from time to time within the general scope of the post. Adhere to health and safety legislation. The Post Holder will be required to have access to a vehicle for business purposes. Person Specification Qualifications Essential NVQ Level III or Certificate in Community Mental Health, or a willingness to undertake this, or an equivalent level of experience. Desirable A basic knowledge/understanding of the Mental Health Act and Mental Capacity Act Experience Essential Experience of working with people with Mental Health problems An interest in and commitment to on-going personal/professional development Basic IT knowledge Desirable First Aid training An awareness of Health and Safety in the workplace Knowledge Essential Ability to maintain a safe environment for service users/ carers/staff Ability to respond to the individual rights/needs/opinions of service users Excellent written and verbal communication skills Standard keyboard skills Additional Criteria Essential Access to transport essential as the role is working in the community Ability to maintain a safe environment for service users/ carers/staff Excellent written and verbal communication skills Standard keyboard skills Flexibility required to meet service needs A commitment to providing a person-centred care approach Team Worker Positive attitude to change Strong team player Self-motivated Able to use own initiative Commitment to flexible working patterns Access to transport Desirable Evidence of a commitment to user/carer involvement Person Specification Qualifications Essential NVQ Level III or Certificate in Community Mental Health, or a willingness to undertake this, or an equivalent level of experience. Desirable A basic knowledge/understanding of the Mental Health Act and Mental Capacity Act Experience Essential Experience of working with people with Mental Health problems An interest in and commitment to on-going personal/professional development Basic IT knowledge Desirable First Aid training An awareness of Health and Safety in the workplace Knowledge Essential Ability to maintain a safe environment for service users/ carers/staff Ability to respond to the individual rights/needs/opinions of service users Excellent written and verbal communication skills Standard keyboard skills Additional Criteria Essential Access to transport essential as the role is working in the community Ability to maintain a safe environment for service users/ carers/staff Excellent written and verbal communication skills Standard keyboard skills Flexibility required to meet service needs A commitment to providing a person-centred care approach Team Worker Positive attitude to change Strong team player Self-motivated Able to use own initiative Commitment to flexible working patterns Access to transport Desirable Evidence of a commitment to user/carer involvement Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Navigo Health and Social Care CIC Address Tees House Second Ave Grimsby Dn33 1NU Employer's website https://navigocare.co.uk/ (Opens in a new tab)