Job summary We have an exciting new opportunity to work in the main hospital reception and Diagnostic Centre in Woking. Are you friendly, hard-working and self motivated? If the answer is yes then this role could be for you. As we open the new Diagnostic Centre at Woking Community Hospital, we are looking for someone to join our friendly front line reception team. You will be the first person visitors and patients see when they arrive, and you need to show care and compassion at all times. Duties including answering all phone calls and queries in a polite and friendly manner, signposting visitors and patients alongside booking in patients for MRI, CT, Ultrasound, Cardiology, Respiratory etc. You will be working as a part of multi-disciplinary team including radiographers and nurses. See job description for full details of the role. The hours currently available are 9am 5pm Monday, Tuesday, Thursday and Friday with the option to pick up additional shifts as available. UK Visa and Immigration Sponsorship: Please note that we do not offer UKVI sponsorship for these posts, and so all applicants require a current right to work in the UK. Main duties of the job Provide a switchboard/reception service and be a focal point for all sources of information appertaining to the hospital and organisational services. Staying up to date with all issues relating to the hospital Using the Trusts Database and electronic record system: where necessary update the patients details on each visit. Using the Trusts Database to register patients attendance in Out-patients using the booking system. To follow necessary procedures to ensure clinical / nursing staff are aware of the patients arrival. Patients will be directed to the correct waiting area by reception staff. To deal appropriately, calmly and courteously with telephone enquiries regarding appointments. Providing advice and guidance to patients, patients relatives, staff and other healthcare colleagues on appointments and other Trust Services. About us CSH Surrey are part of the NHS and are Surreys largest and longest established NHS community services provider, so our 1500 employees get NHS pay and pensions, and also receive the Fringe High-Cost Allowance of 5%. Our staff enjoy excellent training and development opportunities, including the care certificate, apprenticeships, numeracy and literacy courses, access to the Nursing Associate programme, and a wide variety of management and leadership courses and programmes. We CARE about our staff though through our values of Compassion, Accountability, Respect and Excellence. Our active employee council called The Voice, elect employee representatives to ensure colleagues' voices are heard at Board level. CSH is a diverse organisation, if you are a passionate, person-focused individual then apply to join CSH Surrey today We welcome candidates from all backgrounds who meet the essential criteria of the job you are applying for and if you require any reasonable adjustments, please contact the named individual for this advert, or our recruitment team. Date posted 14 January 2025 Pay scheme Agenda for change Band Band 2 Salary £24,873 a year inclusive of 5% High Cost Area allowance per annum pro rata Contract Permanent Working pattern Part-time Reference number B9074-24-0275-1 Job locations Woking Community Hospital Heathside Road Woking Surrey GU22 7HS Job description Job responsibilities Provide a switchboard/reception service and be a focal point for all sources of information appertaining to the hospital and organisational services. Staying up to date with all issues relating to the hospital Using the Trusts Database and electronic record system: where necessary update the patients details on each visit. Using the Trusts Database to register patients attendance in Out-patients using the booking system. To follow necessary procedures to ensure clinical and nursing staff are aware of the patients arrival. Patients will be directed to the correct waiting area by reception staff. Ensure all appointments are in the correct episodes and make corrections if necessary. To deal appropriately, calmly and courteously with telephone enquiries regarding appointments and make necessary amendments. Providing advice and guidance to patients, patients relatives, staff and other healthcare colleagues on appointments and other Trust Services. Information and Reporting Use the Trusts Datix reporting process regarding the reporting of incidents with staff, patients and incidents within the Trust. Technology or System Support Using the Trusts IT service to record problems with IT systems Where necessary, complete Mandatory Training within the Trust Complete Systems training when they are being introduced by the IT Department. General responsibilities To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work. Deal tactfully with patients who arrive for appointments cancelled on the day, either by telephone or face-to face. Liaise with patient transport and ensure transport staff know where to take or collect the patient. Ensure patients waiting for transport are kept comfortable with drinks and food. Exercises judgment while dealing with day to day queries Liaise with senior management and Porters on issues regarding security. Assist with resolving communication issues as the last line of contact on the telephone system. Report alarm/switchboard faults to management and CSH Digital Services. Frank all outgoing mail and ensure that the correct/cheapest method of postage is used at all times. Be aware of the procedures to be followed in the event of an emergency and take responsibility for informing other agencies in the event of an emergency. Manage delivery of parcels to the back door and ensure appropriate delivery via the Porters. Help the processing, sorting and pigeonholing of incoming Mail. Supply replacement hearing aid batteries and provide information for repair services available. Keep locked away a small float for the Porters to access when they collect the ward papers and bring back the receipt, ensuring all documentation is completed accordingly Ensure that reception areas are clean, tidy and well maintained. Comply with requirements of the Data Protection Act, Freedom of Information Act and legislation issued in relation to confidential data Any other duties relevant to the post, position and appropriate to the grade as specified by departmental management This job description is not exhaustive and the post holder may be required to undertake such other duties from time to time as are consistent with the responsibility of the grade. This job description is subject to review and development from time to time in liaison with the post holder. As an employee of Central Surrey Health Ltd you will be required to adhere to all the organisations policies and procedures Job description Job responsibilities Provide a switchboard/reception service and be a focal point for all sources of information appertaining to the hospital and organisational services. Staying up to date with all issues relating to the hospital Using the Trusts Database and electronic record system: where necessary update the patients details on each visit. Using the Trusts Database to register patients attendance in Out-patients using the booking system. To follow necessary procedures to ensure clinical and nursing staff are aware of the patients arrival. Patients will be directed to the correct waiting area by reception staff. Ensure all appointments are in the correct episodes and make corrections if necessary. To deal appropriately, calmly and courteously with telephone enquiries regarding appointments and make necessary amendments. Providing advice and guidance to patients, patients relatives, staff and other healthcare colleagues on appointments and other Trust Services. Information and Reporting Use the Trusts Datix reporting process regarding the reporting of incidents with staff, patients and incidents within the Trust. Technology or System Support Using the Trusts IT service to record problems with IT systems Where necessary, complete Mandatory Training within the Trust Complete Systems training when they are being introduced by the IT Department. General responsibilities To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work. Deal tactfully with patients who arrive for appointments cancelled on the day, either by telephone or face-to face. Liaise with patient transport and ensure transport staff know where to take or collect the patient. Ensure patients waiting for transport are kept comfortable with drinks and food. Exercises judgment while dealing with day to day queries Liaise with senior management and Porters on issues regarding security. Assist with resolving communication issues as the last line of contact on the telephone system. Report alarm/switchboard faults to management and CSH Digital Services. Frank all outgoing mail and ensure that the correct/cheapest method of postage is used at all times. Be aware of the procedures to be followed in the event of an emergency and take responsibility for informing other agencies in the event of an emergency. Manage delivery of parcels to the back door and ensure appropriate delivery via the Porters. Help the processing, sorting and pigeonholing of incoming Mail. Supply replacement hearing aid batteries and provide information for repair services available. Keep locked away a small float for the Porters to access when they collect the ward papers and bring back the receipt, ensuring all documentation is completed accordingly Ensure that reception areas are clean, tidy and well maintained. Comply with requirements of the Data Protection Act, Freedom of Information Act and legislation issued in relation to confidential data Any other duties relevant to the post, position and appropriate to the grade as specified by departmental management This job description is not exhaustive and the post holder may be required to undertake such other duties from time to time as are consistent with the responsibility of the grade. This job description is subject to review and development from time to time in liaison with the post holder. As an employee of Central Surrey Health Ltd you will be required to adhere to all the organisations policies and procedures Person Specification Qualifications Essential Educated to a standard that would allow an individual to understand (read and write) simple communication instructions. Excellent communication over the phone Willing to undertake statutory in-house training and to update skills Desirable Customer care qualification Skills / other Essential Experience of using communication equipment You have knowledge & awareness of diversity and human rights as appropriate to your role. You are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role. Fast accurate data capture. Excellent keyboard skills. Ability to empathise and reassure patients. Effective Team work Excellent communication skills, both written and verbal. Problem solving and initiative. Dealing with difficult or aggressive patients. Ability to prioritising own workload and without supervision. Calm, confident and able to work well under pressure. Able to provide a customer focussed service Flexible approach to work Able to demonstrate that you are honest, reliable and trustworthy Treat patients, visitors, colleagues with respect Ability to travel between Trust sites Ability to be flexible to meet the needs of the team, the service and the Trust Able to work with multidisciplinary team Good time management Desirable Previous NHS experience Flexibility to provide cover for alternative shifts as required Experience Essential Have the ability to work unsupervised and use initiative. Clear speech Confidentiality Desirable Basic keyboard skills Person Specification Qualifications Essential Educated to a standard that would allow an individual to understand (read and write) simple communication instructions. Excellent communication over the phone Willing to undertake statutory in-house training and to update skills Desirable Customer care qualification Skills / other Essential Experience of using communication equipment You have knowledge & awareness of diversity and human rights as appropriate to your role. You are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role. Fast accurate data capture. Excellent keyboard skills. Ability to empathise and reassure patients. Effective Team work Excellent communication skills, both written and verbal. Problem solving and initiative. Dealing with difficult or aggressive patients. Ability to prioritising own workload and without supervision. Calm, confident and able to work well under pressure. Able to provide a customer focussed service Flexible approach to work Able to demonstrate that you are honest, reliable and trustworthy Treat patients, visitors, colleagues with respect Ability to travel between Trust sites Ability to be flexible to meet the needs of the team, the service and the Trust Able to work with multidisciplinary team Good time management Desirable Previous NHS experience Flexibility to provide cover for alternative shifts as required Experience Essential Have the ability to work unsupervised and use initiative. Clear speech Confidentiality Desirable Basic keyboard skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name CSH Surrey Address Woking Community Hospital Heathside Road Woking Surrey GU22 7HS Employer's website https://www.cshsurrey.co.uk/about-us/about-csh-surrey (Opens in a new tab)