Are you detail-oriented, have a knack for effective communication, and are passionate about maintaining high standards of customer satisfaction, then we'd love to hear from you About you Are you an organised, customer-focused professional looking to make an impact in a lively and fast-paced environment? We're seeking a proactive Hire Desk Controller to be the backbone of our operations, ensuring seamless coordination and exceptional service. Position Overview: As Hire Desk Controller you will be working closely with Sales Managers and Operations team to ensure all necessary paperwork is received and processed accurately, attention to detail is a must. Key responsibilities, this will include, but is unlikely to be limited to: Creating rental agreements and supporting documentation Uploading ofhire and sales documents to SharePoint Ensure all on/off hire orders are taken in detail and processed correctly. input into IT hire system Dealing with queries Follow company policies and procedures relating to hire desk processes Ensure relevant spreadsheets and SharePoint are updated daily/weekly and any concerns are brought to the attention of Hire Desk Manager Answer incoming calls and deal with enquires efficiently in a timely manner Liaise with fleet department regarding availability and progress of existing orders Secure driver training bookings Ensuring customer insurance policies are valid for the duration of hire The successful Hire Desk Controller will hold: Previous experience in the hire industry is desired but not essential. Confident with IT packages, including Sharepoint Good communications skills, written and verbal Excellent Organisation skills and an ability to work efficiently under pressure Great team player who can also work well on their own What we offer in return: Competitive Salary Benefits 24 Days holiday 1 day birthday holiday bank holidays Allocation of a Turkey at Christmas Employer supported volunteering days Life Assurance x2 Annual salary Cycle to work scheme. Internal promotion pathways Refer a friend scheme earn up to £200 Flu Jab Annual Health Assessment Dawson Group PLC is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. (hire desk, contract hire, fleet hire, sales administrator, rental administrator, Hire Controller, Hiredesk) NO AGENCIES ADZN1_UKTJ