Retentions Team Manager – Corporate Accounts – Manage a team in a B2b solutions business – work with the Director to coach, nurture, develop your team of Account Managers.
We’re looking for a strong man-manager who enjoys working with data, you will analyse accounts and revenue, providing monthly reports and assist with quarterly reviews.
Manchester City Centre – Office based – Fast paced environment! Great team!
Negotiable Basic Salary with very achievable bonus structure (£20,000)! Fantastic benefits, excellent holiday allowance (34 days), 8.45 – 5.45 office hours.
Want to know more? Speak to Sarah @ Duval.
What we are looking for – Passion for coaching and development of your team, strong data analysis and reporting skills, great customer service, resilience and problem solving.
You will report into the Director, manage a team of 17, including 5 junior account managers and 12 senior account managers. Coach and develop your team. Analyse the data and provide reports. Take this team to the next level!
The Role:
* Manage, coach, mentor and motivate your team, give them the support they need to perform their very best
* Provide clear individual targets
* Conduct 3-5 quality checks and coaching sessions per person on each core process weekly to ensure a timely renewal process
* Ensuring all work in the Team is carried out within the relevant SLAs
* Bring any training and development needs to the attention of the Director
* Conduct bi-weekly one-to-ones with the team to ensure they are fully supported, updates and monitored
* Support with client meetings if requested, help achieve business goals
* Problem solve and successfully overcome client retention challenges
* Drive upgrades and upsell opportunities throughout team.
Fantastic team management role for someone passionate about data and people. Applications to Sarah at Duval