Howden Group Holdings has recognised that attracting and retaining the right talent is of paramount importance to the continued success of the Group. We therefore need to attract individuals of the highest calibre through a recruitment process that is free from bias and discrimination, yet aligned to our commercial ambitions. Internal mobility plays an important role for the Group in retaining expertise, experience and talent by enabling employees to pursue their individual career goals and achieve their ambitions. We recognise that all people have a fundamental need and desire for on-going development and growth, and we also recognise that the best candidate for a role may already work inside the organisation so we encourage you to look internally for the next step in your career. Our Corporate Real Estate Services (CRES) team is seeking a Facilities Assistant to manage our facilities at the Bedford office and subsequently the Milton Keynes office. Please note this is a full-time, permanent role that is fully onsite/office-based. You will initially be based out of our Bedford office until our office move to Milton Keynes in October. Role Responsibilities: Manage incoming and outgoing mail in line with established processes and SLAs Handle incoming and outgoing packages according to agreed processes and SLAs Maintain stationery supplies as per agreed processes and SLAs Ensure copier paper levels are consistent with established processes and SLAs Keep Tea Point supplies stocked according to agreed processes and SLAs Conduct quality control floor walks in accordance with agreed processes and SLAs Provide logistical support as needed Use the Helpdesk for issue reporting and respond to raised issues Communicate any escalations as needed Assist with Bedford projects as directed Adhere to all documented Facilities processes Deliver services to agreed customer service levels Coordinate with Building Management as necessary Collaborate with vendors/contractors as directed Promote and practice transparent communication Support the group facilities coordinator with daily tasks and provide coverage during annual leave Role Requirements: Experience in a similar CRES/facilities role Fire Warden qualification First Aid qualification DSE training Full, clean driver’s license Our Culture: People First We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in: • An employee-ownership model • Aligned external investors • The trust and integrity born of friendship • Expertise • Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.