Key Responsibilities
1. Independently manage small work streams and liaise confidently with stakeholders.
2. Create and maintain work stream documentation in the form of spreadsheets, reports, and minutes using applications such as MS Project and Excel.
3. Support the Head of IT Programme Management with maintenance of complex programme plans in electronic format.
4. Complete regular and ad hoc work stream reporting in electronic format.
5. Effectively communicate information in relation to work streams throughout the developmental stage.
6. Liaise with 3rd party suppliers and internal/external stakeholders as required.
7. Provide administrative support for programme/project meetings, taking minutes and circulating papers where necessary.
8. Maintain work stream risk logs with the ability to identify the need for escalation where appropriate.
9. Maintain the team's SharePoint area, ensuring information remains up to date and creating new pages/sites as required.
10. Manage, maintain, and update the IT PMO document structure in line with department standards.
11. Contribute to the delivery of the MY Digital Future.
12. Persuade staff of the importance of the project, negotiate with and motivate sites on project delivery, including linking in with other initiatives.
13. Communicate sensitive information about performance and change, and make routine presentations.
14. Lead the coordination and creation of business cases for IT Services.
15. Provide support for business cases external to IT services and support the external business cases through the relevant approval processes while maintaining service ownership of the business case.
16. Support the standardization of business case financial processes.
17. Coordinate and provide updates on the progress of the capital programme, including forecasted spend and timely receipt of goods for invoicing.
18. Design, establish, and maintain an audit process for documents across the IT PMO.
19. Ensure compliance with required standards across all programmes/projects, such as standard documentation completed in agreed departmental format.
20. Act as Configuration Librarian for the electronic filing structure for all project and programme documentation.
21. Communicate with all levels of staff across the organization.
22. Exchange and receive confidential and sensitive information in accordance with Trust policies and procedures.
23. Work as an integral member of the IT Programme Management Office and the wider IT Services.
24. Maintain a high level of computer usage, utilizing a VDU continuously.
25. Proofread and accuracy check documentation as required.
26. Resolve business problems for users on work streams where there is more than one solution to a problem.
27. Manage own workload and work independently and unsupervised, but seek advice from the Head of IT Programme Management and the team as required.
28. Ability to work under pressure and meet conflicting deadlines and targets.
29. Demonstrate flexibility, organization, and self-motivation.
30. Deal with conflicting workloads.
31. Receive and take messages both electronically and verbally.
32. Support new starters to the team and demonstrate office systems/work processes as required.
33. Undertake surveys in relation to own work and to programmes/projects as required.
34. Actively participate in all team/departmental events and activities.
#J-18808-Ljbffr