Medical Devices Training Support Officer
QE Facilities' Medical Devices Training Services at the Queen Elizabeth Hospital Gateshead is seeking a reliable, confident, and self-motivated individual for administration of IT Systems within the department, alongside day-to-day admin and clerical duties. The role involves working to approved policies and national data protection standards, proposing protocol updates in line with IT guidance, performing data quality audits, and producing compliance reports for management.
Candidates must hold an NVQ Level 3 or equivalent in IT & Business Administration, possess strong Microsoft Office skills, and have IT system administration experience. Excellent organisational, planning, and communication skills are essential. Experience in developing electronic training and video editing is desirable.
This role requires a team player with the ability to work independently, remain composed under pressure, and adopt a flexible approach to meet service demands. Responsibilities include providing IT support to departmental staff, training IT system users within the Trust, and managing IT aspects of projects such as new system modules and updates.
The role supports all stages of the training cycle and involves maintaining comprehensive task records. Flexibility for shift-based work, including evenings and weekends, may be required.
Main duties of the job
* Serve as the first point of contact for the service, addressing inquiries & managing system accounts and compliance information.
* Support Trust-wide medical device (MD) training programs, ensuring staff competency and compliance. Administer the Learning Management System (LMS), maintaining data accuracy, integration, and alignment with organisational requirements. Develop and distribute training guides, e-learning materials, and accessible training records.
* Work with departments, procurement, & suppliers to facilitate training, equipment deployment, & system upgrades. Liaise with stakeholders on safety alerts and project outcomes. Organise meetings, share documentation, and communicate training events.
* Assist with developing training materials using manufacturer guidance. Maintain accurate records in the LMS and databases, ensuring adherence with ISO standards and local policies.
* Utilise software technologies to streamline operations. Keep abreast of training advancements. Provide expertise on LMS hardware and software to ensure efficiency.
* Conduct audits to ensure data quality and assurance. Promote data security and confidentiality best practices.
* Participate in mandatory training and appraisals to enhance performance. Adhere to Health and Safety, Data Protection, and related regulations.
* Reduce waste, improve efficiency, and optimise resources to deliver value.
* Provide administrative support to the Wider MD team as required.
About us
QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England. We provide a range of non-clinical services to GHNT and other NHS organisations.
Job responsibilities
* To be the 1st point of contact for the service, handling customer enquiries as required.
* Support the delivery of Trust wide training programmes for medical device training.
* Must also deal with any issues and queries relating to Learning Management System (LMS).
* Ensure electronic systems are suitably integrated.
* Develop and maintain good working relationships across relevant departments.
* Help develop training guides/ aide memoirs.
* Work with Procurement to ensure necessary information is obtained.
* Provide administrative support with new equipment deployment planning.
* Work to ensure the development of new training materials.
* Support the services response to safety alerts.
* Organise/schedule meetings, provide papers/information, take minutes.
* Support administration of the Medical Devices Learning Management System (LMS).
* Communicate and arrange training events for medical device users.
* Ensure accurate, timely information is entered and maintained.
* Develop full understanding and individual utilisation of associated supportive software.
* Undertake audits to support the services annual program.
* Work to promote the service and best practice.
* Support admin requirements in attaining and supporting quality standards.
* Keep abreast of new emerging training and medical device technologies.
* Acknowledge own individual responsibilities under the Health and Safety at Work Act.
* Ensure personal information is accurate, up to date, and treated as confidential.
* Participate in Continuing Professional Development and appraisal.
* Willingness to attend relevant training throughout the duration of being in post.
* Provide expertise in relation to hardware and software.
* Responsible for delivering value, reducing waste and better utilisation of resources.
* Carry out any other duties as may reasonably be required.
Person Specification
Qualifications
* Level 2 International Computer Driving Licence (ICDL) Certificate in IT User Skills
* NVQ Level 3 in Business Administration
* Teaching or Training Qualification
Experience
* Proven experience working in an administrative or technical support role
* Experience of working in a healthcare/engineering environment
* Experience of working within a quality management system
* Experience in producing e-learning material and/or recording, editing and creating video content
Skills
* Proficient computer skills, including Microsoft Office and Teams
* Ability to communicate effectively and professionally
* Effective time management with the ability to use initiative, analyse and solve problems
* Able to work as a member of a team
* Familiar with databases and asset management systems
* Proven ability to quickly learn and adapt to new systems
Knowledge
* Comprehensive working knowledge of Microsoft Office
* An understanding of relevant legislation and guidance
* An understanding of best practice guidelines for teaching and production of training materials
Personal Attributes
* Possess a logical and analytical approach to problem solving
* Self-motivated with a can-do attitude
* High level of integrity and professionalism
* Willingness to undertake other duties as required
* Adaptable to changing working practices
Special Requirements
* Flexibility in working pattern in line with business requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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