Job Description
Do you have a passion for people, performance, and purpose?
I'm recruiting for a Team Leaderto lead a dedicated group of Welfare Benefits Specialists and Debt Advisers, ensuring exceptional service delivery for clients and vulnerable individuals across the UK.
This is a fantastic opportunity to join a mission driven organisation thats genuinely committed to social impact one thats been quietly changing lives for over 20 years. They are apublic benefit organisation that works in partnership with a registered charity. Every project they deliver is rooted in purpose, helping to reduce poverty, provide advice, and support some of the UKs most at risk households.
What you'll be doing:
* Leading and managing a high performing team, setting clear objectives and coaching individuals to thrive.
* Overseeing the delivery of advice contracts, making sure SLAs and KPIs are consistently met.
* Creating a positive, motivating team culture both in-office and remote where service excellence is the standard.
* Driving continuous improvement and innovation in processes to optimise efficiency and enhance customer outcomes.
* Managing stakeholder relationships, contract onboarding, performance reporting, and resource planning.
They are looking for someone who:
1. Has 2+ years of experience managing people in a customer-facing, advice-base...