You will be responsible for ensuring the delivery of first-class customer experience to all stakeholders. The role will provide reception support where they will continually develop and improve the experience for customers, providing professional and high-quality customer service.
Salary will be discussed further at Interview.
Training Course
Business Administrator (Level 3)
Hours
Exact hours to be agreed between the apprentice and their manager.
37 hours a week.
Duration
1 Year 6 Months
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What You’ll Do at Work
* First point of contact to all visitors into the college, managing the signing in process to ensure GDPR compliance.
* Provide high quality and impartial information, advice, and guidance to learners regarding provision with an aim to maximize enrolments and learner satisfaction.
* Manage and advise stakeholders regarding events and room bookings.
* Manage and process enrolments for part-time courses contributing to hitting the annual income adult target.
* Maintain a broad knowledge of the College and courses available to learners, responding appropriately to requests, messages, and enquiries within 48 hours.
* Provide an efficient and informative service to callers, directing enquiries to the relevant areas of the college via telephone, email, or Microsoft TEAMS.
* Support the safeguarding of all College stakeholders, undertaking regular ID checks of SGS learners and supporting the Duty Manager and Fire Wardens in emergency situations.
* Communicate progress, absence, and provide feedback to the employer, encouraging full support and commitment to the three-way partnership.
* Manage the collection of learner income in relation to course fees, including tuition, materials, exam fees, academy membership fees, trips, and ID card replacements.
* Invoice student fees when payment is coming from an external source such as an employer or sponsor.
* Help maintain accurate records of candidates including E-portfolios, learner reviews, and general sign-up paperwork in line with the ESFA, funding, and other good practice.
* Manage data collection via enrolments and ensure full compliance with Management Information Systems (MIS) procedures, awarding bodies, and the internal Apprenticeship Compliance Team.
* Ensure the department is adequately resourced for the delivery of courses by ensuring stationery and books are ordered timely.
* Support the Marketing team by representing the department at college open events, attending a minimum of one event.
* Assist the college during busy times of year in producing and sending out students' joining instructions and large mail shots when necessary.
* Any other duties as required by the Assistant Principal that are commensurate with the grade.
Where You’ll Work
Units E & F
Horizon 38
Taurus Road
BS34 6FE
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or Training Organisation
South Gloucestershire and Stroud College.
During busy times of the year, there may be an element of early, late, and weekend working to suit the availability of learners undertaking learning. Some travel may be required. You will be required to have a DBS check.
About This Company
South Gloucestershire & Stroud College has an excellent reputation for delivering further education and work-based programmes in a range of subjects – from business to sport, engineering to media, GCSEs and A Levels to degree level courses. Our experienced and passionate staff work hard to help our students achieve their personal challenges and career goals. We are proud of SGS and committed to making the College the best it can be. We are currently working hard to achieve “Outstanding” status after being classified as “Good” in our first inspection.
After This Apprenticeship
* You will be supported with progression on completion of your apprenticeship.
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