IT Operations Manager Alethia Talent is proud to partner with Enthuse to find an exceptional IT Operations Manager to join their team. Enthuse is an industry leader in nonprofit software, helping thousands of charities raise millions through innovative digital fundraising technology. This is your chance to join a mission-driven, fast-growing company and make a meaningful impact. What youll get as an IT Operations Manager: Salary : £45,000-£50,000 depending on experience. Work-life balance : Flexible hours, remote working options, and support for part-time work. Time off : 25 days holiday plus bank holidays (33 days total), with more holidays added based on length of service (up to 28 days). Your birthday off, too Sabbaticals : 1 month paid sabbatical after 5 years. Social perks : Early Friday finishes with optional team drinks, company socials, and team incentives. Travel support : Cycle to Work scheme, season ticket loans, and a London-based office. Development opportunities : Structured mentorship and networking opportunities through investors and customers. Equity and insurance : A generous equity options scheme and private health insurance coverage with Vitality benefits. Charity and event perks : One paid day to fundraise for a charity of your choice and access to major fundraising events like the London Marathon and Great Run. Enthuse Wings : Work from abroad for up to 4 weeks a year. About Enthuse Founded in 2012, Enthuse is headquartered in London, with operations in Scotland, Northern Ireland, and the Republic of Ireland. Enthuse is the official online fundraising partner for London Marathon Events and Great Run. With a team of over 70 passionate individuals, Enthuse is transforming digital fundraising and empowering great causes to thrive. The Role As an IT Operations Manager, you will work closely with the Head of Compliance to oversee the maintenance, administration, and improvement of IT systems and business workflows. Youll play a critical role in developing and delivering the overarching IT and business operations strategy, ensuring efficient and secure processes across the company. Key Responsibilities: Oversee the maintenance, administration, and improvement of IT systems, networks, and hardware to ensure security, reliability, and scalability. Manage and optimise business operations workflows to support internal teams and client needs efficiently. Provide technical support for internal staff, addressing issues related to hardware, software, and network connectivity. Design and implement robust security protocols to prevent risks and ensure compliance with industry regulations. Lead IT and business operations projects, including system upgrades, process improvement initiatives, and software implementations. Implement, audit, and enforce IT and operational security protocols to protect sensitive data and ensure regulatory compliance. Manage relationships with IT vendors, service providers, and operational partners, ensuring high-quality service delivery. Develop and manage the IT and operations budget, focusing on cost-effective solutions and optimal resource allocation. What we are looking for in an IT Operations Manager: Ideally, a minimum of 3 years in IT and operations management, with a strong background in managing IT systems, infrastructure, and business operations processes. Experience in a B2B SaaS environment is a plus. Proficiency in network administration and IT support for remote and on-site employees. Familiarity with cloud technologies and IT project management. Strong operational acumen and experience streamlining business processes. Strong analytical and problem-solving abilities, with a track record of resolving complex IT and operational issues. Excellent verbal and written communication skills, with the ability to convey technical and operational information to non-technical stakeholders. Come as you are. Love what you do. At Enthuse, diversity and inclusion are at the heart of our mission. We strive to create an environment where everyone feels valued and welcome. If your experience doesnt exactly match, but youre passionate about making an impact, we still want to hear from you. Our Values: Be enthusiastic : We are can-do and proactive. Be curious : We believe progress is made by asking questions. Be reliable : You can trust us to get the job done. Apply today through Alethia Talent and join Enthuse in creating a positive impact on a global scale.