At Hastings Direct, storing your data securely is very important to us. Please see our Data Protection Statement and Job Application Terms & Conditions here for details on how your information will be stored.
Customer Representative - Lending
Customer Service Representative, Lending
You’ll probably know Hastings Direct as a digital insurance provider, but did you know we also have a growing unsecured lending business? We have a competitive product on market-leading systems offering customers guaranteed eligibility and real rates through price comparison websites (PCWs).
As part of our expansion, we’re looking for people with a passion for customer service to join our growing lending business. In this role you will be responsible for all inbound customer queries from point of application through to loan closure, using multiple channels whilst striving to resolve customer queries first time.
A key role in the lending operations team, you will be managing inbound calls & emails, and making outbound calls, as well as helping the wider operations team manage and support the end-to-end customer journey.
How you will make a difference:
* Handling inbound and outbound calls, providing brilliant customer service to our customers.
* Working closely with our Underwriting & Collections colleagues to escalate customer interactions where necessary.
* Ensuring that all customers are treated fairly and that those who are identified as being vulnerable or in financial hardship are dealt with in accordance with regulatory and company policies at all times.
Skills and experience we would love you to have:
* You're a team player, supporting other colleagues who need help and suggesting process/system improvements where necessary.
* You will have experience working in a regulated industry preferable (Financial Services).
* You will be focused on great Customer Service, and feel comfortable conversing with customers on phone and email.
* You're a strong problem-solver with the willingness to learn and apply existing skills.
Hours: 37.5 Hours per week, Monday to Friday
Salary: Starting £23,500 plus benefits and the opportunity for further salary progression.
Location: Our Bexhill head office, on the south coast only a short walk from the train station.
The opportunity to work in a hybrid way: once you complete your training and can work independently, you can move to hybrid working. This will allow you more flexibility, as you usually only need to be in the office once a week and work remotely the other days.
What we offer:
Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community.
* Salary: Attractive salary based on experience (pay reviews also completed each year).
* Flexible Working: We champion a flexible and hybrid working approach.
* Competitive Bonus Scheme: All colleagues are eligible for our annual 4Cs performance bonus.
* Physical Wellbeing: We fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
* Financial Wellbeing: We provide you with 4x your salary with our life assurance cover and income protection at no extra cost.
* Mental Wellbeing Programme: We have a range of support to help you keep yourself well.
There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, and much more.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us.
About Us
Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.8 million customers in the UK.
Learn more about #LifeatHD
If you enjoyed the video and would like to learn more about #LifeatHD, check out our colleague stories.
#J-18808-Ljbffr