Customer Success Manager (Spanish and Portuguese Speaker required)
Food waste is a $1 trillion problem - costing the world over 1% of global GDP. We're dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology.
Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through internet of things tools in the kitchen. We have worked with hundreds of sites and are operating in over 70 countries around the world supported by our offices in London, Dubai, Shanghai, Singapore, Romania and North America. We are a rapidly growing company with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others.
As the global leader in addressing food waste, we are committed to continue pushing the envelope on what technology can do to solve this problem. Winnow Vision, our new artificial intelligence-based technology, is trained to automatically track all food waste thrown away. It has won awards at the World Economic Forum and has received tremendous enthusiasm from our clients and the industry.
We are passionate about living our values and place them at the centre of everything we do. We are excited about like-minded talent who share these values, joining us in our mission:
Equal parts head and heart. We're both passionate and measured. We carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture and build for the long term.
Bravely honest. With each other, that means we're a transparent organisation where healthy, respectful debate is encouraged. With our customers, we challenge them if we don't think they're achieving their goals, whether they be environmental or financial.
People of action. Done is better than perfect, and we learn by boldly doing then rapidly improving.
Bound by food. We're a diverse bunch, but our belief in the value of food is the common thread in everything we do.
Hungry and humble. Our product is revolutionary, our people are impressive, and we're hungry for change.
People and planet positive. We're caretakers of the planet, helping to preserve and support it for now and the future.
This is an opportunity to join an exciting organisation and help us propel our growth at what are truly the most exciting and dynamic points in time in our business. You will work alongside a driven team who are motivated by building an exciting business and leaving the world a better place than we found it.
About the operations team
The Operations team are responsible for the on-boarding and implementation of our technology across new customers, as well as ensuring on-going success once the system is up and running on client sites.
About the role
This is an exciting opportunity for a Customer Success Manager to play an instrumental role on implementing our technology in our growing markets in Europe. This role might suit someone looking for their first permanent opportunity, or equally a second jobber wanting to build on some work experience they have gained already.
If you are a driven, tri-lingual, entrepreneurial candidate with strong problem solving skills who is excited about supporting exciting projects and delivering outstanding results, we would love to hear from you.
This role will involve regional and international travel. You should be comfortable to spend around 25% of your time travelling.
Key objectives
As a Customer Success Manager, you will be responsible for providing our new clients with an extraordinary experience. You will be responsible for managing project plans, helping our clients to on-board, implement the solution, drive reductions and sustain change using our systems. Typical tasks might include:
* Build strong relationships with clients ensuring they are bought into making Winnow system successful.
* Understand clients' current situation and needs to tailor the best solutions for them.
* Take a consultative approach to keep clients engaged in utilizing Winnow system to manage their food waste reduction.
* Proactively analyze client reports and troubleshoot with the client where needed.
* Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary.
* Collaborate closely with internal teams in different departments (Product, Finance, Customer Support, etc.).
* Take initiatives to improve internal processes and procedures (in line with Winnow Int'l).
Requirements
About You
* You are likely to be at least degree educated.
* You will have gained work experience ideally within a multi-national organisation in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity.
* You have an intermediate level of Excel and working knowledge of Word and PowerPoint.
Personal attributes
* You are results driven and highly motivated.
* You have proven experience of knowing what it takes to provide consistently first-class customer service to external customers.
* You are comfortable taking ownership and accountability for your work whilst working effectively as part of a larger team.
* You have experience working as part of a global team and building positive relationships with internal and external individuals across borders.
* With excellent communication skills you are a confident and articulate presenter.
* You are persuasive and personable.
* You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data.
* You are able to organise self, including effective scheduling, prioritisation and time management skills.
* You understand how to manage change and are happy to get your hands dirty.
Our shared attributes
* You are both passionate and measured.
* You are transparent in approach and enjoy healthy, respectful debate.
* You get things done and seek to continually improve.
* You are passionate about the value of food and are committed to the fight against food waste.
* You are humble in approach and quick to pitch in if you see someone struggling.
Benefits
* Competitive base salary.
* Eligible for Customer Success discretionary bonus scheme.
* Company stock options package.
* Matching pension scheme.
* 2 Wellness hours per month plus a £48 gross monthly wellness allowance.
* 25 days of paid vacation time in addition to national holidays, plus the option to buy a further 5 days annual leave.
* Company part-funded private health insurance and eyecare allowance.
* Life insurance (3 times base salary).
* Employee Assistance Programme - 24/7 helpline for your wellbeing.
* Learning and development allowance of £300 annually.
* Cycle to work scheme.
* Hybrid way of working - we're all in the office on Tuesdays and Thursdays.
* Company provided breakfast & snacks on office days.
* Early Finish Fridays - log off at 3 PM on a Friday if you have completed your tasks by then.
* Great office space in central London and a great working environment.
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