Job summary The post holder will support patients through their hospital care journey, providing the patient with a single named point of contact who will coordinate their care. Work as part of the Pulmonary Hypertension team to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients' journey. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust. This role includes the co-ordination of One-Stop clinics and MDTs for the Pulmonary Hypertension Service. The postholder will support patients through their hospital care journey, providing the patient with a single named point of contact who will coordinate their care. Work as part of a team within a dedicated speciality/patient group to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients' journey. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust. Main duties of the job General administrative duties for the department as directed by the Clinical Pathway Manager Ensure copies of letters, discharge summaries etc. are sent, on request, within the agreed timeframe where appropriate. Ensure referrals are triaged and handled within the required timescale. Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member. Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance to trust policy. Ensure all patient demographics and contact details are kept up to date on EPR and all other systems within the department. When accessing patient records ensure computerised tracking systems are followed appropriately. Phone patients to provide instructions, reminders and information where Attend and participate in meetings relevant to the role as required. Collating agenda's for relevant departmental meetings. Attend and minute take at the monthly MDM's. Ensuring that accurate minutes are taken and sent out to the department in a timely manner. Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies. Provide support to the clinical team when required. About us About our Trust Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients. Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation. Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff. Click here to view our videoWelcome to the Royal Free Date posted 07 March 2025 Pay scheme Agenda for change Band Band 4 Salary £31,944 to £34,937 a year per annum inclusive of HCAS Contract Permanent Working pattern Full-time Reference number 391-RFL-7034789 Job locations Royal Free Hospital Pond Street London NW3 2QG Job description Job responsibilities Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Job description Job responsibilities Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Person Specification Royal Free World Class Values Essential Demonstrable ability to meet the Trust Values Education and professional qualifications Essential Diploma level qualification or equivalent experience. English and Maths at GCSE level or equivalent. Customer Services attendance certificate Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Internet. Courses/further study attended to demonstrate evidence of personal development. Desirable RSA 2 or RSA 3 word processing/typing or equivalent experience. Knowledge of medical terminology Courses/further study attended to demonstrate evidence of personal development. Knowledge of EPR Experience Essential Previous experience of working with the public and/or patients in a healthcare environment Experience of interaction with all levels of staff Previous administrative and organisational experience Experience of managing and prioritising own workload and working to deadlines Experience of dealing with non-routine and complex problems Experience of managing staff. Previous administrative and organisational experience. Desirable Experience of drawing up staff rosters Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation Person Specification Royal Free World Class Values Essential Demonstrable ability to meet the Trust Values Education and professional qualifications Essential Diploma level qualification or equivalent experience. English and Maths at GCSE level or equivalent. Customer Services attendance certificate Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Internet. Courses/further study attended to demonstrate evidence of personal development. Desirable RSA 2 or RSA 3 word processing/typing or equivalent experience. Knowledge of medical terminology Courses/further study attended to demonstrate evidence of personal development. Knowledge of EPR Experience Essential Previous experience of working with the public and/or patients in a healthcare environment Experience of interaction with all levels of staff Previous administrative and organisational experience Experience of managing and prioritising own workload and working to deadlines Experience of dealing with non-routine and complex problems Experience of managing staff. Previous administrative and organisational experience. Desirable Experience of drawing up staff rosters Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Royal Free London NHS Foundation Trust Address Royal Free Hospital Pond Street London NW3 2QG Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)