Location: Bolton, BL1
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Duration: 6 months (Initially)
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Hours: 35 hours per week - Rotational shift patterns between 9am - 5pm Monday - Friday and Saturday (day off Monday - Friday
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PAYE Only
No previous banking knowledge is needed. You can apply from retail, hospitality, travel or any customer related industry. Your integrity, communication and empathy is what Barclays is looking for.
Overall Purpose of Role
A Customer Care colleague serves the more complex needs of our customers. This role requires the colleague to build expertise in our products, policies and processes, so that they can support and deliver the right outcome for our customers in the right way. Working across multiple channels, the Customer Care colleague will personalise each interaction with a customer, ensuring the best possible experience is delivered at all times.
Key Responsibilities
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Provide excellent customer service & responses on behalf of Barclays
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Use initiative in developing resolutions in person, depending on customer preference, ensuring solutions to derive the right outcome and exceed customer expectations
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Break down complex issues or customer queries and assimilate a wide range of information to fully understand cause, impact and solution.
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Be proactive in understanding the short, medium and long term customer needs and seek to provide personalised and effective outcomes for the cust...