Summary
This is not your usual admin job! You will be driving around Coventry and Leamington Spa, a full UK Driving License is essential. You will visit various properties to input data and produce inspection property reports for Letting Agents and Landlords. Properties may be vacant or occupied. It's an active, physically demanding role.
Wage
£15,600 a year
You must successfully complete a 6-month probationary period.
Training course
Business administrator (level 3)
Hours
30 hours per week. Monday - Saturday, days and hours will vary (40 hours per week during September and any busy periods). You may be required to work some bank holidays as bank holidays are classed as normal working days. Shifts to be confirmed.
30 hours a week
Possible start date
Wednesday 30 April
Duration
1 year 9 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
As a Business Admin Apprentice (Trainee Property Inventory Clerk) your day to day duties include:
* Collecting and returning keys to Lettings Agents
* Producing highly detailed property reports by inputting relevant property data into handheld mobile devices that contain accurate description and supporting photographs
* Obtaining all property meter readings (gas, electric and water) for the days reports
* Using own judgement in order to make sensible decisions regarding actions required during property inspections
* Checking own reports for accuracy and quality
* Completing all reports within agreed timescales
* Meeting Tenants or Landlords at properties occasionally
* Strengthening Customer relations through regular professional communication regarding property inspections face to face, by mobile and email
* Ensuring an excellent Customer experience at all times
* Resolving any customer service issues or queries from Customers
Maintaining regular and consistent attendance, punctuality, personal appearance, and adherence of relevant company policies and procedures.
Where you’ll work
Suite 304
Lonsdale House
52 Blucher Street
Birmingham
B1 1QU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
IXION HOLDINGS (CONTRACTS) LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Our Business Administration Level 3 Training program is designed to be delivered through a blended learning approach, combining online sessions and self-study hours. This hybrid method ensures comprehensive and flexible training that can cater to diverse learning styles and schedules on monthly basis.
Requirements
Essential qualifications
GCSE in:
* English (grade 5 (C/B))
* Math's (grade 4 ( C))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Problem solving skills
* Administrative skills
* Number skills
* Physical fitness
* Full UK Driving License
Other requirements
You will be driving around the Coventry and Leamington Spa area, so you must have a Full UK Driving License and access to your own vehicle as you will require this each day to complete your daily visits. You will be continuously stood up whilst report writing within the properties. In the winter properties can get cold as they will have been left empty and you will have to face the cold and rain whilst driving between properties. In the summer properties will get a little hot, as they will have been left empty. During Check Out inspections some properties may be left in a dirty/untidy condition by tenants and items will need to be handled in order to be examined (disposable latex/rubber gloves can be worn).