Do you want to work for a company that cares about your work-life balance and offers hybrid working? We are working with a Contact Centre in Leeds who are looking for Customer Service Advisors to join their digital customer service team.
New members that join the team can expect full training from day one and a fantastic development programme, as well as a basic salary of up to £23,000 and a competitive benefits package.
What's In It For You
* Rewarding pension scheme (The company will double match your personal contributions up to 8%)
* MediCash healthcare scheme
* Life assurance
* Employee Assistance Programme
* Free healthy food and drinks
* 26 days holiday, extra day per year of service (maximum 4)
* Holiday buy scheme - up to 5 days
* Family leave
* Hybrid working model, 50% at home
* Access to Calm premium
* Flu vaccinations onsite
* Wellbeing fortnights
* Cycle to work scheme
* Bonus sacrifice
* Season ticket loan for travel
* Opportunity to work overseas after probation, up to 5 days on two separate occasions.
What The Role Involves
* Dealing with customer queries and questions, taking inbound calls and sometimes outbound.
* Ensuring calls are handled in compliance with the company's internal processes and regulatory requirements.
* Promoting digital service options to customers, making sure they feel secure online and they understand the benefits.
* Handling customer complaints, resolving problems where possible or escalating others.
The Ideal Candidate Will Have
* Strong attention to detail.
* Empathy for others in difficult situations.
* Strong communication and listening skills.
* Ability to keep calm under pressure and maintain a positive attitude.
* Experience in a customer-focused job.
If you are interested in this rewarding Customer Service Advisor role, click apply now and a member of our team will be in touch!
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