Job Description A leading heritage location is looking for a dedicated Visitor Experience Manager to be based in Waddesdon, Aylesbury.
In this exciting and dynamic role, you will lead and inspire the visitor experience team to deliver exceptional service and create memorable experiences. Some of your key responsibilities include:
Operational Management:
Oversee visitor experience and ensure high-quality service.
Support Assistant Visitor Manager (AVEM) with presentation standards and operational compliance.
Develop staffing plans aligned with budget and needs.
Resolve visitor feedback and complaints efficiently.
Implement best practices and industry benchmarks.
Tours & Walks Operation:
Manage daily delivery of tours and walks, ensuring quality.
Coordinate resources and spaces across teams.
Lead and support guides and volunteers.
Develop accessible and revenue-generating engagement programmes.
Tailor tours to visitor and group preferences.
People Management:
Line manage AVEM and support their development.
Lead, motivate, and coach staff and volunteers.
Recruit and train teams to engage with the house and its history.
Conduct visitor care training and provide ongoing development.
Enhance the volunteering programme.
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