Job Advert
About LED Group:
LED Group stands as a premier provider of leisure facilities and hospitality venues throughout East Devon, deeply committed to
enhancing community well-being and delivering unforgettable experiences for our patrons. Comprising LED Community Leisure, a
charitable trust overseeing 12 leisure centres, and LED Enterprise, our subsidiary managing three hospitality venues, we take
pride in fostering exceptional customer experiences and promoting health and fitness for all. With a rich array of activities and
programs, LED Group offers exciting opportunities to join a team dedicated to making a positive impact in our communities.
Why Work for Exmouth Leisure Centre and Exmouth Tennis Centre?
Exmouth Leisure Centre and Exmouth Tennis Centre epitomise dynamic hubs of activity, each offering state-of-the-art facilities and
a welcoming environment for members and visitors. As part of LED Group, working at these centres provides an opportunity to thrive
professionally while contributing to community well-being. The role offers significant advantages for professional development,
exposing employees to diverse operational challenges, broader management responsibilities, and opportunities to collaborate with
colleagues across multiple locations. This fosters invaluable skills in adaptability, teamwork, and strategic thinking, enhancing
career prospects and professional growth.
What Can You Bring to the Role?
As the Customer Experience Lead, you will play a crucial role in driving membership sales and retention, ensuring end-to-end
customer experience management, and assisting the Leisure Manager and other Departmental Leads with the safe, efficient, and
effective management of both centres. This vital management role requires overseeing budgets, achieving Key Performance Indicators
(KPIs), and maintaining high standards of customer service and safety. You should have previous duty management experience in a
related environment, understand current legislation within the leisure industry, and be IT competent. Ideally, you will possess a
Leisure Management supervisory qualification, a National Pool Lifeguard Qualification, and a current First Aid at Work
Certificate, although these are not mandatory.
How to Excel?
The ideal candidate will have excellent leadership and motivational skills, with the ability to coach and support team members to
achieve the centre’s KPIs. Strong communication skills are vital, as you will liaise with customers, staff, and external
stakeholders. You should be proactive and detail-oriented, capable of maintaining high standards of safety and customer service,
managing budgets and financial performance, and effectively generating and following up on membership leads. Your ability to
oversee training requirements and ensure compliance with health and safety regulations will be crucial to your success in this
role. Join our team and contribute to the positive impact on our community while advancing your career within a dynamic and
supportive environment.
Team Benefits:
* Enhanced Sickness Pay Scheme (after probationary period) 5 weeks full pay- 5 weeks half pay increasing with service
* Up to 33 Days Annual Leave PLUS Bank Holidays
* Free Gym, Swim & Group Exercise Membership (worth £419.50)
* Staff Perks Discount Card - Up to 20% off at food outlets and lots of other LED Benefits
* My Staff Shop Employee Benefit Scheme – Save money on your shopping, Savings or Mortgages.
* Free Bowling for Team Member & their household at Ocean
* Free Soft Play for dependents of Team Members at Ocean
* Employee Assistance Programme & Counselling
* Business Development Training
* Flexible Working
* Pension Scheme
* Voluntary Health Cash Plan
* Shout Out Award Scheme
We embrace diversity and encourage applications from all members of our community. Your ability to excel in this role is what
matters most to us. Join our team and be part of something extraordinary! Apply today!
Please note this role will close on Sunday 14th July 2024. All candidates will be contacted once shortlisting has taken place.