Company Description Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first and placing exciting, engaging, and entertaining experiences at more fingertips than ever before, we're pulling into pole position by pushing boundaries further with innovation and technology. When you join Entain, it’s your game. So let’s win together. Job Description Do you love sports or have a passion for great customer service? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers. Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat custom. Salary is £12.50 per hour What you will do Deliver outstanding customer service. Always urging safer gambling. Take bets on a wide range of sports and events. Process customer transactions including cash handling. Help demonstrate our products & betting terminals to customers. Handle customer complaints or concerns with empathy and problem-solving skills. Work towards defined targets and goals. Maintain high shop standards. Open or close the shop as needed. Working patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location, including weekends and bank holidays. Your typical weekly rota will be 30 hours and include a blend of long opening shifts, long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop. We provide your rota at least four weeks in advance to ensure a healthy work-life balance. Qualifications You must be 18 years of age or over to work in one of our betting shops. Passion for delivering great customer service Enjoy building strong relationships and can communicate effectively? Self-motivated and proactive. Happy to work alone or as part of a team? Ability to deal with challenging situations in a calm and professional manner. Additional Information At Entain, we offer a competitive salary and great benefits, including optional overtime, a Pension Scheme and annual ShareSave, discounts with hundreds of retailers, and healthcare and wellbeing support. You’ll have the chance to turn recognition from leaders and colleagues into amazing prizes and be a part of an inclusive community where everyone is celebrated for being themselves. We are committed to creating a diverse, equitable and inclusive future for our people and the global sports betting and gaming sector.