Please note - The successful candidate willneed a full driving license and vehicle for thisrole
InHealth Patient Administrators are a vital part ofthe team as they are responsible for making sure our patientsreceive the best standard of care throughout their visit. As aPatient Administrator you will deliver a professional andpatient-focused service, working alongside your clinical colleaguesin our dynamic and fast-paced sites.
As an InHealthPatient Administrator, using IT systems and digital technologies,you will make sure that our patients feel informed and engagedthroughout their diagnostic pathway. You will also work withcolleagues to provide administrative support for the imagingservices we provide.
What you areresponsible for:
* Providing awelcoming and professional first point of contact for all patients,coordinating their arrival through todeparture
* Dealing with telephone and directenquiries in a prompt and effective manner, ensuring the provisionof information and prioritisation of queries asappropriate
* Ensuring that clinically validatedappointments are booked appropriately and according to clinicalpriority on the appointments system
* Ensuringall patients are invoiced promptly and accurately and that paymentis taken on the day, recorded and bankedpromptly
* Tracking and distributing imaging dataand reports to referrers, ensuring that results are dispatched inline with clinical priority and contractual performanceindicators
* Checking the pre-authorisations forinsured patients
* Maintaining stock control andbeing responsible for purchasing consumables and supplies as andwhen required
* Assisting in the completion ofmonth end administrative procedures for the managementteam
* Participating in governance activities,audits, personal development and teammeetings
* Ensuring due regard is given to thecustoms, values and spiritual beliefs of patients, making suretheir views are sought and taken intoaccount
* Maintaining a clean and safe workingenvironment
* Complying with ISO standards inrespect of information securitymanagement
* Reporting all incidents andcomplaints in line with companypolicy.
We are looking forsomeone who has:
* Skillin administration processes and proficient with Microsoftpackages
* Experience in dealing with customersand/or patients and know how to handle their queries effectivelyand sensitively
* The ability to conductthemselves in a professional manner with both patients andcolleagues
* Good listening skills with anability to present information in a logicalmanner
* The ability to demonstrate anappreciation of patient care andconfidentiality
* An understanding of dataprotection and its importance in theworkplace
* A proven level of accuracy andattention to detail
* Flexibility in theirworking patterns to fulfil clinical requirements and be willing toadjust these at short notice to accommodate unexpectedchanges.
You should apply if youhave experience:
* Working within a customer orpatient focused environment
* Using Microsoftpackages and other IT systems
* Using effectivecommunication skills with people
* Working withmulti-skilled colleagues as part of a multi-disciplinaryteam.
What's in it foryou
We offer a fantastic benefits package, which isavailable through a mobile-enabled rewards platform, called InJoy.This is your place to access thousands of offers and discounts on awide range of products and services relating to: fashion, travel,eating out, technology, leisure and more!
In addition tothis, we also offer:
* 27 days annual leave (plusbank holidays)
* Generous company contributionpension scheme
* Private medical insuranceoptions
* Lifeassurance
* Hybrid and flexible workingopportunities
* Fantastic learning anddevelopment opportunities
* 24/7 access to adedicated well-being hub and an Employee AssistanceProgramme
* Enhanced parentalleave
* Monthly award programme and onlinepeer-to-peer recognition
* Long servicerecognition, with vouchers and additional annualleave
* Refer a friendbonus
* Discounts on InHealth s healthcareservices
* Smart tech, Cycle to Work andthousands of discounts and cashbackoptions
* Paid-for professional memberships andmore!
Making sure our people are happy at workis one of our main priorities, which means giving them as manyopportunities as we can to support their personal and professionalgrowth. We also have an innovative approach to personal andprofessional development, helping you to be the best version of youand giving you a real career pathway.
About TheCompany
InHealth is the UK s largest specialist providerof diagnostic and healthcare solutions. Our aim is to makehealthcare better for patients by working collaboratively with theNHS to deliver a range of high-quality tests, scans, assessmentsand procedures. In the last year, we have supported more than 3million people in their healthcare journeys, the majority of theseare NHS patients and service users.
As a people-focusedorganisation, our teams are integral in how we deliver our servicesand our values of Trust, Passion, Care and Fresh Thinking underpineverything we do, influencing the way we interact with patients,customers, and colleagues.
Our mission is to be thepreferred provider of high-quality diagnostics and healthcaresolutions in hospitals and in accessible community settings,serving 5 million patients from 1,000 locations by2025.