Independent Living Officer Bromsgrove, Worcestershire £36,575.24 per annum Full Time, Permanent Closing Date: Monday 12th May 9am Interview Date: Tuesday 27th May 2025 - in person Are you passionate about empowering and enabling diverse communities to live independently? We have an exciting opportunity for an Independent Living Officer to become part of our unique and dynamic Independent Living team here at Bdht. The Role As an Independent Living Officer, you will be the face of our Independent Living community, engaging directly with customers to understand and address their needs. In this role, your commitment to our values will help create a safe and inclusive environment where every individual is heard and respected. Visual presence and face to face engagement is key to ensure our customers have the assistance they need to be happy and safe in their home. Our Independent Living Officers will deal with queries, incidents and issues that may occur in and around the independent living schemes. You will support and encourage social interaction and be creative and imaginative to deliver events and activities. Undertaking regular Health and Safety inspections, to include fire alarm and water testing, you will ensure that legislation is adhered to and report any issues. You will also report any communal repairs or defects and follow through until completion. Customers living in our properties can be diverse and often vulnerable and the role can be very challenging so you will need to have a flexible, caring, understanding and positive approach to assist them with any issues and concerns that may arise. About You We are looking for an individual with experience of working within a customer based environment that acknowledges and understands vulnerabilities. Bring your caring spirit and proactive problem-solving skills to help build an inclusive community where every customer feels valued. You’ll need to have good communication and interpersonal skills along with the ability to work well within a team setting. Good IT skills, in particular MS Office, and the ability to use IT based systems is also required. Having an understanding of welfare benefits, including Housing Benefit claims, would be preferable although this is not essential. The use of a current driving licence and access to an appropriately insured vehicle is a requirement for the post. Mileage expenses will be reimbursed. What we can offer in return: 32 days annual leave plus bank holidays Holiday purchase scheme -buy up to an additional 5 days holiday per year Holiday buy back scheme - bdht will buy up to 10 days holiday back from staff Team budget every year to enjoy an afternoon out as a team Electric vehicle leasing scheme through Octopus Energy Pension scheme - defined contributions pension administered by the Social Housing Pension Scheme (SHPS) Life insurance is available to members of the pension scheme Employee Assistance Programme Mental Health First Aiders Healthcare Cash Back Scheme - Healthshield Retail discounts scheme Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this) Reimbursement for professional subscription fees Corporate Sponsorship opportunities Reimbursement for HRT pre-paid certificates Reimbursement for annual flu jab Free parking and refreshments Monthly staff compliments raffle Wellbeing calendar of events throughout the year Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.