Company:
Finning (UK) Ltd
Number of Openings:
1
Worker Type:
Permanent
Position Overview:
As Service Manager you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery.
Job Description:
Finning is the world's largest Caterpillar dealership delivering unrivalled service for over 80 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications.
Major Job Functions:
* Understand the customer service need(s) and deliver the appropriate resources to execute the request expertly to deliver an experience for the customers that drives dedication by controlling the end to end repair process.
* Planning and supply resources to ensure fulfilment of the customer’s service needs utilising capacity and capability planning.
* Creation of Service quotes up to £3,000 identified when carrying out service work such as PM or repair work.
* Direct management of engineers (4-8) mentoring, addressing performance issues and carrying regular 1-2-1 in line with the dealership policy.
* Uses customer feedback and key service metrics to continually improve the experience and deliver the desired business performance.
As a Finning Employee you will receive:
* A competitive salary
* 25 days annual leave + bank holidays (+ option to purchase additional 5 days holiday)
* Annual Bonus
* Laptop and phone
* Enhanced maternity and paternity packages, family-friendly policies, and employee wellbeing solutions.
* Generous reward scheme, up to 7% pension, life insurance, and healthcare benefits.
Specific Skills:
* A strong sense of care for our customers ensuring they receive the best experience from Finning
* Good organizer
* Good communicator
* Champions for Safety
* Lives and promotes the Finning Values
* Financially/commercially aware
Knowledge:
* Good knowledge of mobile and fixed equipment components and systems
* Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet)
Accountability:
* Accountable for the health and safety of engineers and support staff when performing tasks.
* Fully accountable for correct allocation of cost and recovery of expense.
* Communicate to the customer throughout the entire service delivery process.
Education and Experience:
* Foundational Engineering understanding and qualification
* Minimum of 3 years’ experience in a technical or mechanical engineering role
* Previous experience in a similar role within similar industry environment desirable
Working Environment:
Office based
If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.
#J-18808-Ljbffr