Job Description
Location: Hybrid (Home working with occasional travel to regional offices and client sites located within Southwest of England and Wales)
Are you passionate about delivering excellence in customer service and project management within the healthcare sector? Join Medinet, a leader in clinical service delivery, as a Customer Account Manager (CAM) and make a difference in the provision of critical healthcare services across NHS Trusts.
About the Role:
As a Customer Account Manager, you will be the primary interface between Medinet and our NHS Trust clients, ensuring the seamless execution of clinical service contracts ranging from 3 months to 3 years. Your role is pivotal in fostering long-term partnerships by delivering high-quality services that exceed expectations.
This hybrid role offers variety, with time split across our regional offices, customer sites across the Southwest of England and Wales, and home working as required. You will work collaboratively with internal stakeholders, such as the operations and finance teams, and partner closely with a Business Development Manager and the wider commercial team to drive exceptional service delivery.
Key Responsibilities:
1. Identify, track, and monitor customer requirements to ensure alignment with service goals.
2. Provide effective account manag...