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An opportunity has arisen for an enthusiastic and motivated full-time or part-time Receptionist / Patient Services Advisor to join a dedicated multi-disciplinary team in Dorking where you’ll provide high-quality care and excellent customer service.
About the Practice
Our client is a friendly, forward-thinking practice delivering high-quality care to patients within a safe and efficient working environment. Their main surgery is in Dorking, and they have two dispensing branches in Box Hill and Westcott serving a total of 11,300 patients.
About the role
In the role of Receptionist / Patient Services Advisor, you will use your Receptionist experience to:
* Undertake a wide range of reception duties
* Act as the central point of contact for patients
* Provide general support to a multi-disciplinary team
* Greet and direct patients
* Effective use of the appointment system
* Book appointments
* Process confidential information
* Assist patients as required
* Ensure clinical rooms are fully and tidily stocked
* Ensure the timely and efficient distribution of information
* Take messages and handle enquiries for the clinical team
* Liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers
About you
To be successful for the role of Receptionist / Patient Services Advisor, you will need:
* Excellent communication and liaison skills
* Experience of working in a similar customer-facing environment
* To ideally have worked in the NHS or a medical field, but training on IT systems will be provided
* The ability to multi-task
* A full UK driving licence and transport to travel to other sites when required – essential
* To be flexible with your hours / days to support the Practice when required
About the hours & rewards
The role of Receptionist / Patient Services Advisor is for 20 - 37.5 hours per week working a day shift, Monday to Friday. There is a salary on offer of £19,553 per annum pro rata for part-time contracts and benefits include:
* On-site parking
* Sick pay
The Practice takes pride in encouraging special interests and personal development and offers a rewarding and friendly environment.
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