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Are you looking for an employer who is big on career development?
Do you enjoy communicating with various stakeholders?
Do you thrive on delivering on set SLAs/KPIs?
Do you want to provide the best customer service?
If yes then read on, as Arcus Facilities Management are seeking an experienced PPM Coordinator to join us on a permanent basis!
Responsibilities:
1. Ensure PPM Remedial quotations are received and uploaded to Verisae for the client's approval within the contractual KPI timeframe.
2. Review approved PPM Remedials, ensuring the tasks are allocated and shared with the supply chain and internal teams on time and following them through to completion within the contractual KPI.
3. Drive and improve overall Arcus Compliance.
4. Supervise and maintain all compliance documents.
5. Support in running reports from Verisae against PPM/Quote status - analysis & reporting.
6. Chase and escalation management.
7. Identify and assess areas of significant business risk.
8. Manage and report compliance breaches and exposures.
9. Develop, implement, and maintain internal audit policies and procedures in accordance with best practices.
10. Support various departments by collecting and coordinating internal compliance data with auditors and various departments.
11. Respond to all customer requests within specific contractual/procedural timescales in order to meet agreed KPIs and SLAs.
12. Provide support to the Service Delivery Manager, Admin team, and PPM Coordinator.
13. Work with the Service Delivery Manager to identify ways of developing and advancing processes and procedures within compliance.
14. Ensure that Compliance, Incident, and Operational Reports are submitted in the agreed format, on a timely basis and in line with reporting requirements.
Specific Qualifications:
1. Strong MS Office skills together with knowledge of Excel (VLOOKUP's).
2. Understanding of soft facilities management.
3. Experience of business systems preferably Verisae.
4. Technical knowledge of property assets and their maintenance requirements.
5. Understanding of certification/reports, to interpret supply chains dockets.
If you have a 'can-do' attitude, are flexible, and possess great listening and problem-solving skills, and have experience within either call centre or any type of retail sector, then we want to hear from you!
When you join us, you'll receive:
* Salary: £28,000 - £30,000 per annum (depending on experience)
* 25 days annual leave, plus bank holidays
* Up to 4% discretionary bonus scheme, subject to achievement of targets
* Group personal pension scheme of matched contributions between 5% and 6%
* Life Assurance
* Funded Training Sponsorship Scheme
* Cycle to Work Scheme
* Health Cash Plan
* Up to 10% off B&Q/ Trade Point
* 20% off Nuffield Fitness and Wellbeing Centres
Don't miss out on this great opportunity, and apply today by clicking on the 'apply' button.
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