Salary: £25,955 to £30,588 per annum depending on experience plus great benefits
37.5 hours per week / Hybrid Working Options Available
My client is a well-established, non-profitable organisation based in the Romford, Essex area. They currently have an exciting opportunity to join them in the position of Volunteer Administrator.
My client is looking for a talented Volunteer Administrator with a passion for contributing to a meaningful cause. You will provide support to the volunteer hub within all aspects of the volunteer life cycle, including recruitment and onboarding administration, database management, and training co-ordination.
The Volunteer Administrator will also assist in project work, including strategic recruitment, inclusion and belonging, induction, reward, succession planning, engagement, and recognition.
This is a key role within the People & Culture team; therefore, you should have a real passion for HR/People and/or Volunteer Management. In return, my client will provide support and development in a caring, compassionate, and nurturing team environment.
Key Responsibilities:
* Overall administration support within the Volunteer Services team.
* End to end recruitment processes from advertisement to onboarding, working with managers to determine the best way to achieve effective recruitment.
* Conducting safer recruitment checks and assessing when escalation is required to resolve issues or discrepancies.
* Processing reference enquiries on an accurate and timely basis.
* Monitoring and dealing with queries that are received into generic Voluntary Services inboxes using professionalism, tact, diplomacy, and awareness of possible need for escalation.
* First point of contact for the team handling calls from the workforce that may be confidential and sensitive, and where the caller may be upset or distressed.
* Assessing how to respond to the query and providing first level advice and guidance or referral on to another team member.
* Accurate and timely inputting of information into the HRIS, checking the information provided, and clarifying any additional information required through liaison with departmental managers.
* Provision of basic People advice when responding to and resolving queries.
Experience and Skills Required:
* CIPD level 3 or diploma qualification or equivalent level of demonstrable experience in Volunteer Management and/or People functions.
* An understanding of Equal Opportunities and valuing Diversity.
* Demonstrable experience of working in a people-oriented function and recruitment, delivering high volume end to end recruitment campaigns and supporting managers to develop and implement plans.
* Comprehensive knowledge and understanding of pre-employment checks and UKBA requirements; sufficient to be a point of escalation for resolution of queries and concerns.
* Understanding of key voluntary services management and information applicable to the role.
* Proficient in the use of Microsoft Office including Word, Excel, PowerPoint, and Outlook to competently compose letters, reports, Excel spreadsheets/charts, presentations, and data input often within tight time frames.
* Ability to prioritise and meet deadlines; sustaining medium and long-term priorities.
* Experience of undertaking compliance audits on recruitment activity, analysing data, and providing assurance reports to ensure best practice and quality governance.
* Experience of using computerised and web-based HR information systems, e.g., DBS, HRIS, Learning Management Systems.
Benefits and Working Environment:
* A friendly, open, and warm team to offer support and guidance.
* Generous annual leave entitlement starting at 27 days plus Bank Holidays and 1 day birthday leave.
* Pension scheme and Occupational Sick Pay on commencement.
* Active Education team providing in-house training and supporting learning opportunities.
* Free car parking and subsidised restaurant with a good selection available daily.
Please note that a DBS basic disclosure check will be undertaken as part of my client’s pre-employment screening for the successful candidate.
#J-18808-Ljbffr