Lovisa is fast-fashion Retail Lovisa is global, and its growth is infectiously energetic See us at careers.lovisa.com About us Lovisa was created out of a need for on-trend fashion jewellery at ready-to-wear prices. Our trend spotting departments worldwide take inspiration from couture runways and current street style to deliver new, must-have styles to our customers. We are a fashion-forward jewellery brand that caters to everyone, with 150 new styles being delivered to stores each week. We give exceptional customer service and apply our core belief, It’s about you, always to everything we do. Our expanding e-commerce platform in the UK is driving growth in our online business. As a result, we are looking to increase our staffing levels to meet the rising demand. We are looking to recruit for a Ecommerce Fulfilment Lead to oversee and manage an established team in our warehouse. This is very much a blend of hands on and office-based functionality and requires someone that is both happy to get involved in the day to day operation as well carry out office based activities. Schedule Day shift – 8:30 -1700 Monday to Friday. Subject to change during peak periods. Key roles and responsibilities Plan, co-ordinate, supervise and report upon the work activities of the warehouse operatives, providing effective communication, leadership, succession planning, motivation, training, and development Opening and closing of the premises Monitoring and reporting KPI’s Overseeing building security Pick management Accurately pick and pack website customer orders meeting company KPI’s Ensure systems are correctly updated throughout the order process Provide stock counts as and when necessary Labelling and shipping orders ahead of daily collections Stock Management Receive and accurately locate stock Process returns, ensure stock returned is counted and booked correctly. Ensure all damaged/ unpickable items are recorded and segregated. Health and Safety Comply with facility health and safety and comply with company guidelines. Maintain a clean working environment Oversee and maintain H&S expectations, reporting issues What you need to succeed at Lovisa Experience is similar role within a fast-paced warehouse environment preferable Be a natural leader, able to coach others to drive and implement change Experience managing conflicting priorities, with the ability to plan and organise day to day operations. Strong IT skills, including warehouse systems and Microsoft Office Enthusiastic and positive Processing order experience/eCommerce or warehouse packing experience is an advantage Strong English and numeracy skills Be competent in the use of computers including excel & MS teams We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.