About us
Reporting to the Order Desk Manager; working in the Order Management team responsible of entering and processing sales orders (from Retail, Direct, Professional and Customers Service), ensuring delivery to our customers on time and in full and resolving customer queries. Supporting on the improvement and optimization both internal and external processes end to end related to Logistics and Customer Service ; working closely with Logistic Coordinator and Demand planner, Customer Service In-Market, Service Center Manager, local Sales teams, Finance team and 3rd party logistics providers.
About the role
1. Drive operational excellence: identify improvement areas in the Order management processes (eg. improve way of order entry & processing; optimizing transportation by decreasing delivery frequency and increasing order drop size, improve transport leadtimes) in order to increase Service Level towards our customers and improve Logistics budget; manage the implementation of the aligned improvements
2. Daily tasks of the Order Management team:
3. Entering and processing customer and internal orders in SAP, ensuring order readiness and completeness for delivery creation
4. Following up on deliveries with the customers and warehouses, ensuring delivery on time and in full
5. Organizing returns, exchanges and managing refusals based on customer re...