Drainage Operations Manager
An exciting position has become available for a full-time Drainage Operations Supervisor based near Dartford Kent.
The position will be Monday to Friday and hours will be 7:30AM - 5:30PM and will include being out of the office from time to time.
Key Skills
* Hold level 2 Plumbing NVQ or higher (not required but preferred) and/or water jetting qualifications
* Hold a full UK Driving licence
* A very strong knowledge of drainage spares & equipment as well as drainage systems and working methods
* Able to prioritise workloads, multitasking is a must as we are a fast-paced reactive maintenance company
* Excellent organisational skills and be able to work to deadlines and be able to work under pressure
* The ability to pick up new processes and retain process information
Drainage Operations Supervisor Duties
* Managing a team of drainage engineers who are road-based
* Ordering of materials and placing of orders with suppliers
* Attending various sites and supervising works being carried out
* Assisting customers with specific inquiries and job bookings
* Providing clients with updates on progression of works
* Working to tight timescales as part of a high-performing team
* Liaise with engineers to book follow on jobs for customers
* Implementing new processes to improve operational efficiency
* Approaching, meeting and onboarding new clients
* Assisting in the day to day to running of the drainage reactive & planned works division.
* Giving technical advice and assisting engineers in bringing each job to completion
* Working closely with the helpdesk planning future works
* Liaising & dealing with clients on a regular basis
* Being available on your mobile to assist engineers and clients sometimes during out of hours periods
* Covering phones on escalations during out of hours periods based on a rota
* Carrying out site visits and site audits
* Carrying out vehicle inspections alongside the transport division
* The raising of further recommendations & quotation working closely with our estimators & buying team
* The raising of RAMS in readiness for site visits
Benefits:
* Company Van
* Private healthcare cover
* Company Van & Fuel Card
* Company Phone and Ipad