We are recruiting a Service Advisor on behalf of a very reputable business based in Gloucester.
The purpose of this role is to act as the first point of contact for both customers and engineers. We need someone really dynamic and forward-thinking. This role requires someone who is organized and efficient, as they have demanding clients, breakdowns, and emergencies to respond to all over the UK. Daily activities within the Service Department are focused on ensuring timely fulfillment of customer needs and constantly improving the level of customer service provided.
Principal Responsibilities/Duties:
* Field incoming service requests and technical queries - both telephone and via email.
* Scheduling engineer attendance.
* Communicating with customers - scheduling a large scope of works and supporting fundamental documentation.
* Promoting the business, building positive relationships, and ensuring a positive customer experience.
* Communication with Engineers - confirming workload and issuing reports. Checking parts/stock.
* Liaising with sub-contractors - placing orders and seeing the job through from start to completion.
* Service support - checking engineer reports prior to issuing to customers. Preparing quotations for remedial works. Completing Sales Orders to ensure prompt invoicing. Creating Proforma invoices and obtaining payment.
* Parts - arranging for components to be sent to engineers/sub-contractors. Assisting in managing returned items.
* Department development - making suggestions and striving for improvement. Implementing agreed changes and being adaptable to change.
* Pro-active office-based sales and promotion of Service Packages.
Requirements:
* Most importantly, be able to handle the pressure of a fast-paced role.
* Accuracy and an eye for detail.
* Customer-centric.
* Commercial mindset.
* Competent in multi-tasking.
* Excellent organizational skills.
* Excellent communication; oral, verbal, and written.
* Excellent time management.
* Flexible and adaptable to change.
* IT literate.
* Team player.
* Works well under pressure.
Benefits:
Salary: £28,000 - £30,000 basic
Profit share bonus
Free snacks throughout the day
Free parking
Monday - Friday 7am - 4pm or 8am - 5pm
2 days working from home after probation.
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