Job purpose The practice is a paper-light environment, and the main responsibilities of the post-holder will be to process the incoming patient clinical correspondence both by paper and electronic transfer; working in accordance with the practices protocols. As part of the workflow administration team in the practice, your role of workflow administrator will be to process clinical correspondence safely, ensuring that it is accurately coded. You will ensure you pass appropriate issues to GPs and other members of the practice clinical team in line with agreed clinical protocols. To include: Workflow of practice correspondence (both paper and electronic) and attaching to patient records. Recording diagnoses, procedures and investigations. Identifying urgency and carrying out actions or forwarding to appropriate teams. Identifying complex or higher risk areas that require input or knowledge from the clinical team. Working to agreed practice protocols. Answering queries from other members of staff. Respond to online access requests and queries Complete other admin tasks as required Principle responsibilities Sorting and date stamping all incoming patient related mail (if required) Reading and identifying documents that can be: - Actioned by a workflow administrator following the correspondence management protocol. - Or workflowed to the appropriate team or clinician.Coding patient records accurately following practice protocol. Ensuring incoming letters are viewable on the patient record within a 48/72 hour timescale. Adding the documents in accordance with the protocol to the patients notes with the usual clinical attributes and actioning as above. Responding to online access queries to include setting up accounts, updating access, and troubleshooting on patients behalf Other duties and responsibilities Take action as requested by other team members and members of staff. Take action as requested by Workflow Team Leads. Follow practice protocols to ensure consistent and high quality care is provided to our patients. Carry out administrative tasks relating to patient records, including filing and document management. Although this is not a patient-facing role, there will be occasions where the post holder is required to deal with a patient query and speak to them directly. General responsibilities for all staff Adhere to practice policies and procedures and relevant legislation including the requirements of any professional bodies. Attend mandatory training as identified by the practice Highlight potential development areas.