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System Analyst - Portsmouth - Up to £26k, Hampshire
Client:
computappoint
Location:
Hampshire, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
aa77177d65bb
Job Views:
7
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
* Package: Excellent employee benefits & Bonus (for shift & out of hours work)
* Job Type: Permanent
* Office Location: Portsmouth
* Hybrid Model: Fully on-site
* Shift Work: Expected to cover 24x7x365 shift patterns
About the Role:
My client, a leading UK based IT Services organisation, is seeking individuals with around a year of experience within IT Support to work in a supportive team. Your key role will be a customer-facing support position providing up to L1 technical and process support by using various technologies to help diagnose and remediate reactive requests from customers.
Responsibilities:
* Utilize customer-provided tools to handle inbound and outbound contact with users via phone, email, and chat, while documenting troubleshooting steps to resolve issues or escalate to second line teams within the required timescale.
* Manage support tickets to ensure they are updated and resolved as per procedure.
* Understand and respond to feedback from ticket quality reviews.
Candidate Requirements:
* 1+ year exposure using and troubleshooting at least L1 technology support.
* Knowledge of one or more of the following areas: Application/Database/Windows or Linux OS/Networks/Firewall/Storage/Backups.
* Demonstrable experience delivering exceptional customer service.
* Flexibility to support the 24x7x365 shift model.
This position offers significant opportunities for growth within the company and would be an excellent place to develop your career!
To be considered, please ensure you complete your application on the Computappoint website.
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
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