Compliance at Blue The Risk Department at Blue is organised around five principal risks (Operational Risk, Regulatory Risk, Financial Crime, Data Protection, and Legal) and is led by our Chief Risk Officer (SMF16/17). The department operates independently as a second line of defence, however, works collaboratively with first line areas across the business to provide oversight, challenge, advice, and assurance, in relation to the key business objectives, and in line with the Blue Motor Finance ‘beliefs’ (values). Overall purpose of the role This is a second line role, and its focus is to support the embedding and ongoing development of the risk management framework and supporting RCSA processes at Blue, with a particular focus on operational risk management and KRI reporting, providing an appropriate balance of support, guidance, and challenge to achieve regulatory compliance, operational effectiveness, and good customer outcomes. Reporting to the Chief Compliance Officer, you will be required to support the embedment and ongoing maintenance of the Operational Risk Management Framework and supporting risk registers. Key responsibilities and accountabilities To support the Chief Compliance Officer in the implementation of the Operational Risk Management Framework and supporting standards and RCSA risk tools. Support operational risk engagements with the Blue 1LOD to ensure that the risk management framework is embedded, with particular focus on risk and control management, control testing, and risk event/breach management. Liaise with first line business areas to ensure that you understand key processes and how controls support the achievement of operational risk prevention, identifying gaps and weaknesses that need to be addressed. To provide challenge, advice, and guidance to the 1LOD at Blue around products, processes, and services, and ensure that risks are identified, assessed, mitigate/managed/accepted, and monitored by the 1LOD. Observe and champion Blue’s code of conduct and the FCA’s Conduct rules including demonstrating the expected behaviours to deliver good outcomes for customers. Liaise and partner with Compliance, Financial Crime, Data Privacy, and Legal colleagues within the 2LOD, to ensure when their expertise is required in relation to 1LOD interactions, this is organised, and all SMEs are present for key discussions and decisions. Support operational risk reporting where requested. Compliance and regulation Develop and maintain a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements. Take responsibility for ensuring that personal data within your remit is handled lawfully, fairly, and in line with the company’s data protection policies and procedures. Collaborate with the Data Protection Officer to ensure compliance with data protection standards, guidelines, and principles, acting in a manner that upholds these requirements while supporting the DPO’s overall oversight responsibilities. For customer data, ensure it is processed securely and in accordance with data privacy obligations to protect the rights of individuals. For employee personal data, handle it with strict confidentiality and in compliance with employment and data protection legislation. Act to deliver good outcomes for our customers and understand how this requirement specifically applies to your role at Blue. Person specification 3 years operational risk experience in an FCA regulated environment or 5 years’ experience in a 1LOD operations role with a sound knowledge of operational risk best practice. Focused on customer outcomes and sound understanding of the Consumer Duty. Demonstrated ability to effectively analyse risk and apply sound judgement in a timely manner. Strong audit or assurance testing background. Proven ability to write detailed policies and procedures, and breach reports. Good team player, flexible and able to work on own initiative, whilst recognising where support is required. Strong interpersonal skills, able to establish effective working relationships, and influence at all levels. Appreciates the importance of accuracy, attention to detail and professionalism. Demonstrates a sense of urgency and good work ethic. Ability to work with competing deadlines and priorities. Resilient, not derailed by a setback and returns to a high level of performance quickly. Excellent internal customer service skills. Comfortable and competent with MS Office. Comfortable identifying and raising issues, even with senior colleagues, particularly where driving good outcomes for customers are concerned. The role holder must carry out their role in a way that is aligned to the Purpose, Mission, and Beliefs at Blue. Additional requirements This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder. From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit. From time to time, and within reason, you may be required to work outside of your standard contracted hours. As part of your on-going development, you may be required to undertake training to meet the requirements of your role. Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks albeit hybrid working is in place.