Job Description
Field Service Engineer - Midlands Area
Home and field-based role
Salary basic £37,500 pa plus benefits
Company Vehicle
Our client is one of the world’s largest material handling providers. They have an opportunity for a Field Service Engineer responsible for maintaining, servicing, and repairing own and third-party equipment. The role will require the ability to deliver good customer service through product knowledge and customer interaction.
Key Responsibilities
* Complete all service, repair, warranty, and inspection jobs allocated daily, to a high-quality standard.
* Build strong rapport and relationships with customers, through professional behaviour and a customer-focused mindset.
* Respond to routine enquiries from customers about the technical aspects of the organization’s products and services.
* Troubleshoot, investigate, and resolve standard technical problems that arise, ensuring ongoing customer satisfaction.
* Develop skills and knowledge of the organization’s products and services.
* Comply with all legal and company standards, such as code of conduct and H&S practices.
Key Skills Required
* Mechanical/Electrical Engineering qualifications (minimum NVQ Level 4 in engineering-related course).
* Experienced multi-skilled engineering experience with heavy plant equipment and working with hydraulic systems.
* Able to read and follow electrical wiring diagrams.
* Fault find and diagnostics of CANBUS systems, as well as electrical fault finding.
* Good IT literacy, numeracy, and analytical skills.
Benefits
* £37,500 basic, plus overtime pay (1.5 Mon-Sat and double time Sundays).
* Company van with fully equipped mobile workshop.
* Hours Mon - Fri 9 hour days.
* 5% pension contribution, healthcare, 24 days holidays (with annual increments).
* 25 days holidays plus bank holidays.
* 4 x life insurance.
* Regular team meetings and employee-specific career development plans.
* Tailored training plan on safety, company products, electrical systems, and OEM engines and transmissions e.g. Volvo, AGCO, Cummins, ZF, Allison, and Dana.
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