Your newpany
You will be joining an established, dynamic and successful organisation in the Kingswinford area for a role in their Customer Service Function. This is a people-orientated business who are looking for someone to join their friendly and experienced team.
Your new role
You will be a key point of contact for customers and support the sales function with administrative duties. This varied role includes tasks of:
1. Handling queries from customers - checking stock, delivery updates, technical product queries
2. Processing orders by phone and email
3. Liaising with multiple internal teams to solve customer enquiries
4. Providing quotations
5. Setting up new customer accounts.
This is a full-time role, working in their Kingswinford office Monday to Friday.
What you'll need to succeed
6. Proven experience in a similar customer service role
7. Confidence with handling customer queries
8. Excellentmunication, both written and verbal
9. Strong IT literacy
10. Attention to detail
11. A real team-player work ethic
12. The ability to work with time pressures in a busy environment.